Matt Fondren
Matt Fondren at Joe Rizza Acura
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Matt Fondren

Service Consultant

Joe Rizza Acura

8150 W 159th St
Orland Park, IL 60462

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4.9
844 Reviews
4.9

844 Reviews

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844 Reviews of Matt Fondren

September 12, 2024

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Employee Rating

I thought they was very professional Curtis. And friendly. I enjoyed my experience with them. More

by rtblueman
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Joe Rizza Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Joe Rizza Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

November 22, 2023

Dealership Rating
Employee Rating

I have leased several cars via Joe Rizza Acura so obviously I like the experience. However working with Gerard Dumas made this my best experience.yet. He was more than accomodating, changing his work More

by feesue1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 23, 2023

Joe Rizza Acura responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Gerard and hope you enjoy your new vehicle. We truly appreciate your feedback!

September 30, 2023

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Employee Rating

Bought an new Acura MDX advance package. Thanks now comes to service on my vehicle. More

by HAPPYANNL32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Dazzo, Chris Kailer

Oct 02, 2023

Joe Rizza Acura responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new Acura MDX. We truly appreciate your feedback!

September 27, 2023

Dealership Rating
Employee Rating

Do you want my biggest pet peeve is being misled and I was definitely misled. I asked for a remote start and was told the remote starts are now only on your phone in an app that is not true. Also, I was n More

by DEBBIE.SELLS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Pat Dazzo, Jim Sabbia

Sep 29, 2023

Joe Rizza Acura responded

Thank you for bringing this to our attention, Debbie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 18, 2023

Dealership Rating
Employee Rating

Hassle-free car dealership, they go above and beyond to give you what you want. Jay is an EXCEPTIONAL salesperson!!! This dealership is so welcoming. They all are Nice & Polite, including the manager!! More

by Mo & Dell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Weber

Aug 21, 2023

Joe Rizza Acura responded

Thanks for your feedback on your recent visit to Joe Rizza Acura. It's great to hear that Jay and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 20, 2023

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Employee Rating

I don't know and waste my time. My wife, puppy and and I arrived from 11:00 am to 4:30pm too long wait in lobby and office. More

by GMARCHUK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: I don't know their name cuz no introduce and no name on their shirt.

Jul 24, 2023

Joe Rizza Acura responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

May 19, 2023

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Employee Rating

Very professional give me options and provide great services I have always been pleased with the service department. More

by Mootry
Recommend Dealer
Yes

Other Employees Tagged: Matt Fondren

May 21, 2023

Joe Rizza Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joe Rizza Acura, we look forward to having you as a valued customer for many years to come!

May 18, 2023

Dealership Rating
Employee Rating

They have always taken care of any issues we've had. Service department is very courteous and informative. More

by THERESEGALVAN
Recommend Dealer
Yes

Other Employees Tagged: Matt Fondren

May 19, 2023

Joe Rizza Acura responded

Thanks for sharing about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

May 04, 2023

Dealership Rating
Employee Rating

This is the second car we have purchased with Rizza. We have been very satisfied with the service and fair attention to our car care needs. More

by ARERCOMCAST
Recommend Dealer
Yes

Other Employees Tagged: Matt Fondren

May 06, 2023

Joe Rizza Acura responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura!

April 15, 2023

Dealership Rating
Employee Rating

I have been doing business with this dealership since 2003. The customer service is the best. More

by TRUAXIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 16, 2023

Joe Rizza Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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