Matt Fass

Great service at Bayside. Even issues I wasn’t aware of were taking care of without me asking or realizing needed to be attended to. Quick service as well. Even issues I wasn’t aware of were taking care of without me asking or realizing needed to be attended to. Quick service as well. More

by AFP024 Verified Customer Verified Customer

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When I walked in- everyone said hello. Making me feel at ease. Lance and Ross took care of every question and request in a timely, efficient and pleasant manner. All my questions we Making me feel at ease. Lance and Ross took care of every question and request in a timely, efficient and pleasant manner. All my questions were answered and they made sure that I felt comfortable. There was no pressure to buy- only help in making the right direction. I fully recommend anyone who is looking for a car and wants to trust the sales team to go here. More

by emulvey05 Verified Customer Verified Customer

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Went to dealership to have a safety recall taken care of and they were very fast. I did not have to wait long and I did not have to make an appointment for the service. and they were very fast. I did not have to wait long and I did not have to make an appointment for the service. More

by tsalley3 Verified Customer Verified Customer

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I have been using them for almost 5 years. Very satisfied customer. The service staff are great. The showroom staff are also very polite. Very satisfied customer. The service staff are great. The showroom staff are also very polite. More

by Rb Verified Customer Verified Customer

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I had a great experience dealing with Matt and Ryan. They made it easy getting into my new truck. They made it easy getting into my new truck. More

by dylan Suffa Verified Customer Verified Customer

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Bayside chrysler jeep dodge is very helpful, very smooth to work with. They make sure to meet all your needs. to work with. They make sure to meet all your needs. More

by a.casillas94 Verified Customer Verified Customer

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Professional, organized,,from the appointment person to the service writer and attendant outside everyone was amazing the service writer and attendant outside everyone was amazing More

by blatt711 Verified Customer Verified Customer

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Awsome atmosphere. .. Great ppl Great management Love the attitude Everything is good Everyone have the correct attitude. Am so happy to be a new client. .. Great ppl Great management Love the attitude Everything is good Everyone have the correct attitude. Am so happy to be a new client. More

by axel_trucks Verified Customer Verified Customer

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The service department at bayside dodge is absolutely amazing. They always do communicate very well amazing. They always do communicate very well More

by toulonfr2 Verified Customer Verified Customer

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I brought the vehicle in for a transmission problem. Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to Several days later I was told I needed a new engine. No explanation was given why an engine with 28,000 miles on it needed to be replaced. I went to the service department and spoke to the manager. It was a very casual response. It happens all the time! Well it's never happened to me, EVER. I asked about the transmission and Brian didn't have an answer. The vehicle was ready 5 weeks later. I waited an extra day for it to go through a quality control review which could not have been done. I drove the vehicle for 1/2 mile and had the same transmission problem that I had originally brought it in for . There is no way that the vehicle was test driven after the engine replacement. I returned it and test drove it with a mechanic. He said he would do a software update. That seemed to resolve the problem. I drove home and parked the car. Two hours later I drove to the store and had the same transmission problem occurred. Brian told to bring the car back. When I brought it back, I told Brian to have them look at the backup camera because it was not working. I also told Brian that I needed the vehicle for a trip the following Wednesday. The car was not ready and I had to rent a car for the trip. On Tuesday I received a call that the transmission was fixed, I asked about the backup camera. Brian had to get back to me. He called back and said that it was probably the camera that needed to be replaced for a cost of $760 but they could not guarantee that that was the problem. Thankfully it was a faulty camera. Bayside has a problem doing more than one thing at a time. They could have fixed the transmission while we waited for a new engine to be delivered. They could have replaced the camera while I waited for the transmission to be fixed. They have a poor quality control program and no concern for people's time or inconvenience. They had my Grand Cherokee for 6 weeks in total and treated me like it was an overnight repair. I was also told that it was an additional 3% change to pay for the camera repair if I use a credit card. I said that I should have been told this, the check out person's response was that she was telling me now. A lot of good that did. Oh, and lastly, my second receipt for the transmission and camera had another person's name on it. Brian could not determine why this happened or how to fix this. Never again will I use Bayside's service department. And, because of the extremely poor service, I would never recommend the sales department either. I gave all four in the management department 1 star for not recognizing and addressing the poor systemic quality of this service department. More

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