Matt Demers

I bought a 2013 Kia Optima in July of 2024. By September, the brakes stopped working almost completely. Although I bought the vehicle at the Herb Chambers Infiniti dealership, the Toyota of aub By September, the brakes stopped working almost completely. Although I bought the vehicle at the Herb Chambers Infiniti dealership, the Toyota of auburn was much closer to my home. I set an appointment there concerned to drive further without full use of my brakes. I was told verbally and in writing via my service report that a technician installed a portion of the brakes incorrectly. This incorrect instalation is what caused my brakes to fail and was done by technicians at Infiniti before I bought the car. I was then told that I must pay for the repair regardless of fault and would not be given my keys back until I did. Brakes would also not be covered under the extended service contract I purchased for $2000 when I bought the car. So, I was forced to pay several hundred dollars to make my brakes functional again after less than 3 months of ownership. In March, the exhaust became loud when driving. I made an appointment and brought it back to the same Toyota dealership. This time, however, I was told technicians there did not know how to do any diagnosis or repair on a Kia. So, I made an appointment at the Kia dealership in Burlington. After a few days, I received a call stating my catalytic converter would need to be replaced for a total of around $2700, and none of this would be covered by my extended service contract. I took the car home and fixed it myself. The catalytic converter had a corroded gasket that needed to be replaced, nothing else. Following the 13 dollar gasket replacement, the car has run perfectly. I spoke to the service manager and he explained that regardless of if the catalytic converter was damaged or not they wouldn't replace just one gasket because the technicians may break the converter accidentally or be unsure if the repair is sound. This would mean they would be responsible for paying for a new one to be installed, which wouldn't make bussiness sense. Overall, I've had a terrible experience at every turn. I would HIGHLY recommend avoiding any Herb Chambers dealership as my experience with all three has been undeniably negative. More

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Everything about the visit was easy and simple! Ferdy and Matt really do a good job with the service department here at HC Infiniti! Ferdy and Matt really do a good job with the service department here at HC Infiniti! More

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Greeted professionally…reviewed work to be done. Professional and on time. A really great experience. Outstanding. Professional and on time. A really great experience. Outstanding. More

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Always an easy experience when we schedule service work. I really like the tech videos I really like the tech videos More

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I've been using Herb Chambers Infiniti for many years now and their service is top rate! Ferdie is a great service rep and along with Matt they do a fantastic job for me every time. Good Men! and their service is top rate! Ferdie is a great service rep and along with Matt they do a fantastic job for me every time. Good Men! More

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Once again my service appointment was handled with professionalism and efficiency. The Herb Chambers Infiniti team of Westborough are just the very best. Matt and Ferdy are tremendous in their respons professionalism and efficiency. The Herb Chambers Infiniti team of Westborough are just the very best. Matt and Ferdy are tremendous in their response and service. Honestly, they are a big reason. I stay with Infiniti and this dealer. They always make our experience comfortable with a real personal touch. I like it! More

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The crew here seems to pay attention to detail and I always have had a good experience always have had a good experience More

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Ferdy and the HC Infiniti of Wboro team always provide 5 star service! Thank you. star service! Thank you. More

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Always get the best service and sales experience here. Highly recommend the team at Westboro infiniti Highly recommend the team at Westboro infiniti More

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Great service department! Nicholas Briggs helped me get some work done on my vehicle and was extremely transparent with what my vehicle needed and pricing, and stayed in const Nicholas Briggs helped me get some work done on my vehicle and was extremely transparent with what my vehicle needed and pricing, and stayed in constant contact throughout the week. He went above and beyond to make sure it was a great experience! Will absolutely be coming back for all my future work. More

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