Matt Czaplewski
Matt Czaplewski at Russ Darrow Kia of Wauwatosa
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Matt Czaplewski

Service Manager

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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5.0
5 Reviews
5.0

5 Reviews

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5 Reviews of Matt Czaplewski

March 27, 2025

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Employee Rating

I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day More

by GREGGL69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 30, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

March 08, 2025

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Employee Rating

The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o More

by Amanda
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Mar 09, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business, Amanda, and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

February 27, 2025

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Employee Rating

Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back i More

by WLB5
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

February 19, 2025

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Russ Darrow was an amazing experience in the time of need . Thank you for your help More

by Keke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

January 24, 2025

Dealership Rating
Employee Rating

The dealership is very clean, well maintained, and staff is very courteous and friendly, will definitely be back again! More

by mightymdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti

Jan 24, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

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