Matt Chevier
Matt Chevier at Vision Hyundai Henrietta Rochester

Matt Chevier

Service Manager

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.7
189 Reviews
4.7

189 Reviews

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189 Reviews of Matt Chevier

June 30, 2025

Dealership Rating
Employee Rating

They are honest, extremely helpful, thorough, easy to make appointments, keep you informed, and are respectful More

by jlpkelley
Service Price Transparency
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Recommend Dealer
Yes

June 21, 2025

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I had an amazing experience with the service team. They did all they could to ensure my car was fixed More

by SMAJOR127
Service Price Transparency
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Recommend Dealer
Yes

June 20, 2025

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Did not have the best of luck getting in touch with the dealership when an issue came up with my car. It took a week to talk to someone and in the end, my car ended up not getting fixed properly. More

by 2323
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Greg Melino

June 08, 2025

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Employee Rating

The customer service there was dismissive and not very attentive at all. There was not explanation of the multi-point inspection and how it’s different than the service I requested More

by Fabbro07-4
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Alexandra S., Matthew Melino

Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

"Fabbro07-4" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 06, 2025

Dealership Rating
Employee Rating

Very hard to get a hold of when checking on the status of my car. When I leave a message it takes day before anyone calls back. Had to get a hold of upper management to get anywhere. Not happy with Vision H More

by kkenh300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

"Kkenh300" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 30, 2025

Dealership Rating
Employee Rating

Overall, everything was great. Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out More

by CLIEBER1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback.

May 29, 2025

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Employee Rating

Very helpful and polite offered me coffee while I waited and explained my bill and asked if I had any questions More

by FROG29490
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 25, 2025

Dealership Rating
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The staff very helpful and very pleasant. This is the second vehicle I have bought from them and would recommend them to anyone. More

by Tyrasmamma020
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alexandra S., Matthew Melino

May 20, 2025

Dealership Rating
Employee Rating

First experience was horrible came back spoke with manager who was super professional and very empathetic about my experience yesterday. Thank you Matthew for your kind and generous manner in assistin More

by smorrison893
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralson the technician

May 21, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2025

Dealership Rating
Employee Rating

Very fast reliable great customer service took care of all my needs. Great at following up. More

by Junenjess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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