Matt Cena

Everyone there was very polite and made sure we were taken care of. From the sales department to the service department to the loan department, everyone at I Toyota of Manchester when above and beyond. taken care of. From the sales department to the service department to the loan department, everyone at I Toyota of Manchester when above and beyond. More

Report | Print

Scheduled an appointment for just an oil change 3 days prior. Had to wait almost 3 hours when I came in 15mins before the appointment. Service advisor was good and professional and explained that to me, w prior. Had to wait almost 3 hours when I came in 15mins before the appointment. Service advisor was good and professional and explained that to me, would have been better to get a call prior to coming in or at least offered a way home if I have to sit at a dealer for almost 3 hours. It's like they just didn't care. They were decently busy but I've seen way way busier dealerships that get you in and out in less than an hour. I generally wouldn't have made much of a deal of this actually as it was more one of those "would have been nice" if it wasn't almsot 3 hours, and I would have left a better score, but what really got me upset was when I got my truck back and oil was covered all over the door, steering wheel, shifter and inside door handle. I get it, it's not brand new, it's a 3 yest old truck to me and it's a 2020, I keep my old truck new as it can, and very clean as I'm a detailer part time so seeing this is extremely disappointing. I emailed the service manager about this and and they haven't responded and it's been 8 days, hes either busy or just didnt care. Either way, its a 2 star for me. I can't leave a 1 star because, so far everything is running fine. I just hope they greased my driveshaft ujoint, other than that, I probably won't come back again. Ira used to be a good name around here. More

Report | Print

In a world filled with darkness I am always skeptic about going to dealerships but one individual made me change my thinking on this. I was brought inside to work with Tia to receive a rental car who made th going to dealerships but one individual made me change my thinking on this. I was brought inside to work with Tia to receive a rental car who made this experience memorable. Her dedication and hard work was instrumental in making this a smooth experience. How could I imagine the void in my day could be filled with such a memorable experience? If it was not for her smile today, I am not sure I would have ever picked my truck back up to bring home, and would have written this off as a tax expense. Thanks to her I will be going back to my family without a horrible excuse as to where my truck went. I started to come up with stories like "the quiet kid at the olive garden bathroom stole it" but I am uncertain of the results this would have yielded. My only complaint is if my Toyota is so xxxx reliable, how am I ever going to see her again for another rental? My only logical solution to this starting today is I will have to drain my oil and see how long my Toyota motor lasts. Toyotas slogan is "let's go places"...well the only place I want to go is back into your repair drive to get another rental from Tia. Maybe Toyota should take a page from Subaru's book and make an engine that's designed to be in the repair shop weekly. Anyways, I thank her for the experience and professionalism and a special thanks to John Prance for being my star in a dark sky. I look forward to seeing them both again soon. More

Report | Print

Got 4- new tires and an alignment. No issues or drama. Take all my work to Ira Toyota. No issues or drama. Take all my work to Ira Toyota. More

Report | Print

Excellent experience. Service Advisor was very prompt to greet me and reviewed all my concerns assuring each item was clearly documented. Pick up was fast efficient and ag Service Advisor was very prompt to greet me and reviewed all my concerns assuring each item was clearly documented. Pick up was fast efficient and again pleasant experience with the Advisor who reviewed all findings and services performed. Service Director Matt Cena was great as always is throughout every service experience I have as I am a father of three boys and we have a combined 4 Toyotas in the household. Thanks again to the whole IRA Toyota Service Team! Highly recommend this dealership. More

Report | Print

The service manager Mr Cena is one of the most helpful people I have met at a dealership Always answers questions I have Thank you Highly recommend this dealership people I have met at a dealership Always answers questions I have Thank you Highly recommend this dealership More

Report | Print

lisa was amazing helping me find a car she knew everything about the cars for sale everything about the cars for sale More

Report | Print

A class act! Mike Armijo, our Service Advisor, is incredibly professional, patient, knowledgeable, and kind. Tyler Cotter, the Service Manager, and Matt Cena, the Mike Armijo, our Service Advisor, is incredibly professional, patient, knowledgeable, and kind. Tyler Cotter, the Service Manager, and Matt Cena, the Service Director, were so supportive of us. All 3 set the gold standard for car service and repairs. We will always take our car to IRA Toyota Scion of Manchester. I beyond highly recommend this dealership. More

Report | Print

Timely, efficient and overly communicative in terms of process and timing of my 20k servicing process and timing of my 20k servicing More

Report | Print

I had a terrible customer experience my past visit with Toyota. Upon arriving to Toyota, my service advisor was extremely rude and condescending towards me. When I modified my appointment to add an inspect Toyota. Upon arriving to Toyota, my service advisor was extremely rude and condescending towards me. When I modified my appointment to add an inspection sticker a few days before, the app must of changed my status to “dropping off” vehicle. Michale was very rude to me about this saying “we’ll because you and other people have done that today it’s making our wait times behind” I apologized for the miscommunication but I tried to explain that I didn’t notice it changed my status. After that he asked if I would also like a tire rotation and I asked when was the last time I one and he was very snarky when looking back and kept going on and on about devices I declined in past. Then I went inside and spoke to the director who was less then helpful in the matter because as he said “well, Michael just got a glowing review saying he was professional and very helpful”, so yea thanks for validating me because just because someone is professional to one person doesn’t mean they can’t be annoyed with another customer. Upon leaving, there were no cars parked in the garage yet my vehicle was parked outside so I had to walk in the rain leaving which isn’t the end of the world but it was definitely a final turn of the sword by the advisor because I spoke to his director about him. I found it unnecessary to have my car parked outside when the typical flow is it’s waiting in the garage as your leaving. More

Report | Print