The staff at Jerry’s was very helpful throughout the
whole process - Joe helped me get exactly what I want and I am so grateful for all of his help buying my first car!
whole process - Joe helped me get exactly what I want and I am so grateful for all of his help buying my first car!
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by katiehantske
Jun 09, 2025 -
Jerry's Toyota responded
We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent buying experience top notch service from the
manager Matt and the salesman Paul highly recommend
manager Matt and the salesman Paul highly recommend
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by Jimrehder
May 23, 2025 -
Jerry's Toyota responded
We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
5 minutes ago
New
Today was one of the most humiliating
and hurtful days of my life. I arrived with my daughters to this dealership excited with my children to purchase a car. Two daughters with me saw tha
and hurtful days of my life. I arrived with my daughters to this dealership excited with my children to purchase a car. Two daughters with me saw that I was turned away by this dealership because of this fine print on their website that indicated I had to be living within a close proximity to their dealership in order to be “eligible for their advertised sales price”. After driving 2 hours to their dealership and exchanging emails with their AI agent “Chrissy” and Internet Manager, no one forewarned me of any potential restrictions of pricing due to residency or proximity to their dealership. I don’t know how this is even legal and ethical if a qualified and interested buyer was misinformed by the way it was written on their site. I encourage all buyers to recognize this policy as well as a forced add-on of “lo-jack” on every purchase. All was not bad though because the Manager on site for today was exceptionally helpful and explained the rationale and willing to compensate for the lost time and travel. Never did ever feel disappointed and let down by a car buying experience to have a 4,500 plus up from the advertised discounted purchase price because I wasn’t from the “area” made me feel ashamed and really bothered. I hope a legal review is forthcoming of their policies and actions. Equity and equality should be the fairest practice for all buyers based on a advertised price not a small segregated group of individuals that belong to a certain geographical area and proximity to the dealership.
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by HenryB
Feb 03, 2025 -
Jerry's Toyota responded
I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.
Feb 03, 2025 -
HenryB responded
I absolutely will. It would be great if he could contact me actually. My contact information is with Jose and Matt. Happy to offer my feedback and share how this experience could impact consumers that are misled, misinformed and hurt by this particular sales tactic.
Feb 04, 2025 -
HenryB responded
Here is my email to Matt B. I hope receives my email and understands my concerns and frustrations. I implore customers that are ill-informed about this dealership to really understand what they may be subject to based my honest and forthright response.
Hi Matt,
My name is Henry , I wanted to express my deepest dissatisfaction in the way your dealership is handling the sales of its new Toyota vehicles.
On Saturday, February 1st , I had appointment setup through “Chrissy” who is your AI person. I had a series of email back and forth with Chrissy to setup a on-site visit to see the car I was interested in. I wanted to go through the process to secure this vehicle so much that I even reached out to your Internet Manager Ashley Jackson to learn best way to secure the ride that fit our family needs (black carolla xse hatchback which is in transit). At no time during the exchange between Ashley and I was I informed about your internet pricing restrictions for local area residents. That was issue number one- please be open, honest and transparent to your costumers right off the bat so that it doesn’t waste anyone’s time, destroying hopes and mislead people into thinking there might be an opportunity to purchase a vehicle at the advertised price.
Secondly, the language on your internet is at the very bottom of the page and should be included in an asterisk that more clearly draws the customer to the fact that you have a specific criteria for your product pricing. And the language in your disclaimer is vague and misleading because as a Maryland resident that works in the local community, I would think I am eligible for the internet pricing if that is your dealership policy. Again, my point is your site and sales tactic isn’t really demonstrating honesty and full transparency. I wish it would elaborate on being a resident of the dealership within 50 mile radius and demonstrating proof at the time of sales. Nothing stated that.
Third, and this is where it really hurts the most. My children saw me get turned away by your salesperson for a car that we talked about and they really liked. We traveled 1 hour up to the dealership with the hopes of getting a new ride. I had the money, was even willing to finance and get the warranty from your dealership boosting revenue and sales for your location. I explained to Jose V. my salesperson the situation and why and my willingness to buy because of my budget and family need. He immediately turned me away once he found out my zip code was 20639. His exactly words is that I am not eligible for the internet price because I wasn’t from the local area. In my 20 years of purchasing vehicles, I have never heard of this and felt this discriminated. Because I live in another part of the state, I was not eligible for a certain advertised price! Wow! That was not even expected. I thought I was coming to a place where I would not be judged for pricing by where I lived.
I asked immediately to ask to the sales manager.
Matt R. came and he gave me a detailed explanation as to why he couldn’t give me the sales price. Matt by the way is awesome! He saw my kids in distress about the whole situation even with me elevating my voice over frustration that he found a nice way to make me feel valued and appreciated before leaving your dealership. But here is thing, I can’t let this go unaddressed, I didn’t sleep good the last few nights and my 10 and 7 year old who witnessed what happened were astute to the whole situation.
The first thing they noticed at their young age is how discriminatory your dealership is towards “people”. My 10 year asked me if it was because of our color we were turned away, my 7 year old felt that they just didn’t like us. Both young women saw and witnessed discrimination at its finest. When Matt explained we had to live in a certain proximity to the dealership to get the price we could afford and was advertised they were so shocked that this day in age we were forced into to a higher price because we didn’t live at your local area. It’s now my duty as a father to explain to them is is not right. You are not setting the right example. Also, sir, your way of forcing an extra 1,000 for lo-jack without warning of the upcharge is not right either. That is predatory behavior on the less informed and it really should be an option and not a mandatory price. That should be really re-examined especially when there is a limited supply of vehicles and we are expecting to see increase costs to cars due to tariffs and other costs to consumers increase over the next few years. A lot of other dealers sell the product as a standalone product and not force their consumers into to. Again, this gives your dealership a bad reputation. I mean I didn’t realize it until saw your Edmond reviews when I got home after my rejection of the aforementioned advertised price.
Sir, please, do take this with the most professional and respectful feedback possible. Your dealership left a bad taste in our mouths. It felt so bad that I needed to tell you my story. And I will not stop at letting others know what they can expect at this dealership until you do right by the customer. I pledged to my daughters that it’s ok to handle this situation with kindness, by telling others your story with the hope that one day we will never be discriminated against again in terms of discounted pricing because of where we live, and how misled we were about the advertised pricing.
Thanks for your time and consideration of this letter.
Sincerely,
Henry
Mr Bukowski and his staff were the most helpful, they
truly cared about my situation and wanted to help in any way they could. If I ever need a vehicle again or if anyone I know needs a car I will absolu
truly cared about my situation and wanted to help in any way they could. If I ever need a vehicle again or if anyone I know needs a car I will absolutely be sending them to Matt and Ashley.
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by butterflyj110
Dec 31, 2024 -
Jerry's Toyota responded
Thank you for sharing your experience at our dealership with Matt and Ashley. We are so appreciative of your business!
This is the second time my family has purchased a vehicle
from Jerry's and I CANNOT recommend Matt, Sydney, and the Jerry's team enough if you are searching for a new car! In all the cars I have purchased o
from Jerry's and I CANNOT recommend Matt, Sydney, and the Jerry's team enough if you are searching for a new car! In all the cars I have purchased over the years, Jerry's has been, by far, the most detail-oriented, fairly-priced, customer-focused car buying experiences I've ever had. They are super organized, make the process very easy, and never make us feel pressured. Honestly, I always leave there (whether getting a vehicle serviced or purchasing one) with a smile on my face because the employees there genuinely seem to love their jobs and are excited for us. Thank you Matt, Sydney, and Jerry's for always helping our family out with car buying!
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by Lindseyv02
Dec 09, 2024 -
Jerry's Toyota responded
We're so glad to hear that you and your family have had such wonderful experiences with Jerry's Toyota! It's fantastic to know that Matt and Sydney provided exceptional service and made your car-buying process enjoyable.
We're committed to providing top-notch customer service, and we're honored to be a part of your family's automotive journey. Thank you for your continued trust and support.
We look forward to serving you again in the future!
They used to be much better before now not that great
they even don’t give me my free car wash after the service and I did bought the car from this dealer and I should get free car wash with each service
they even don’t give me my free car wash after the service and I did bought the car from this dealer and I should get free car wash with each service .
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by safi95
Service Price Transparency
May 17, 2024 -
Jerry's Toyota responded
We are sorry to read your review, if you have any questions regarding service or car washes please email or call our GM, mattb@jerrystoyota.com
managers are worse then managers in used car dealerships,
I am not sure if owner is aware of mangers shady practices, dealership not recommended at all,
very, very bad experience, Salesman Lee was honest
I am not sure if owner is aware of mangers shady practices, dealership not recommended at all,
very, very bad experience, Salesman Lee was honest but Ray and Matt ? took advantage and not being honest especially Ray
Jerry can do better if desires
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by fnsaikali
Apr 24, 2024 -
Jerry's Toyota responded
Thank you for providing feedback on your experience with us. We do apologize that your experience was a less-than-stellar one. We will provide your review to our management team for their attention to this matter.
Huge thank you to the whole Jerrys Toyota sales team.
The Customer Service was outstanding and I was able to get the exact car I was looking for! Khalid D. thank you for a smooth ride from start to finis
The Customer Service was outstanding and I was able to get the exact car I was looking for! Khalid D. thank you for a smooth ride from start to finish. I was referred to you and your loyal customer service base is why I chose you! Ray the finance manager was very patient and kind. Never once felt pressured from the time I got there til the time I left and I
love that. ⭐️⭐️⭐️⭐️⭐️
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by Anastasia G
Apr 19, 2024 -
Jerry's Toyota responded
Thank you for providing such a wonderful review of your experience with our staff! We are happy to have you join our Jerry's family and look forward to assisting you with your vehicle on future visits!
I brought my Toyota in for warranty paint work.
While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool.
While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool.
Additionally, the car came in with a rear cargo cover, but it too was missing when I picked the car up. That will cost hundreds to replace.
Finally, the rear windshield wiper was installed incorrectly so now it just tries to wipe the air below the rear window.
I am at a loss. The body work was great but all the issues lead me to a 2 star review. When I inquired about the cargo cover they said they had photo proof it wasn't with the car. This is not accurate; the cargo cover is not here and was with the car when it was dropped off.
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by jteddeman
Service Price Transparency
Feb 02, 2024 -
Jerry's Toyota responded
Thank you for providing feedback on your experience with us. We will forward your review to our management team for their attention. If you would like to further discuss your experience with us, please email mattb@jerrysautogroup.com or call 410-661-5700.
Jon Lefko and his staff are first class!
Thank you for providing us opportunity and pricing that allowed us to purchase our new Limited Grand Highlander. We were able to secure an extended w
Thank you for providing us opportunity and pricing that allowed us to purchase our new Limited Grand Highlander. We were able to secure an extended warranty, which would not have been obtainable within our budget if we went to ANY of the surrounding dealerships.
Your sales team was fast and courteous. The whole process took just a short visit.
While other dealerships are taking full advantage of supply chain issues and adding $$$$ in "Market Adjustment" fees, Jerry's Toyota provided the best pricing without sacrificing quality of service. I literally drove right past another Toyota Dealership on the way to Jerry's and saved thousands of dollars.
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by Norman Bates
Sep 26, 2023 -
Jerry's Toyota responded
Thank you for providing such a wonderful review on your experience with Jon and our staff! It’s our pleasure to serve you and we are so happy to have you drive off in your brand new Grand Highlander! Congratulations and thank you again for choosing Jerry’s!