Matt Atherton

We purchased a 2024 BMW X1 Certified Pre-Owned from this dealership on Saturday. Within less than 24 hours of taking delivery, we noticed significant damage on one of the headlights and immediately notified dealership on Saturday. Within less than 24 hours of taking delivery, we noticed significant damage on one of the headlights and immediately notified the dealership by email. Since it was the weekend and the dealership was closed, that was the earliest opportunity we had to report the issue. The damage is approximately 3-4 inches long and appears to be more than a simple surface scratch. Based on its appearance, it could be a deep gouge, chip, crack, or even a defect that may have penetrated the lens. Rather than inspecting the vehicle in person, the dealership chose to make its determination solely from photographs. The General Manager stated that because the damage is not a crack or a hole, it meets BMW Certified Pre-Owned requirements and therefore they will not replace the headlight. My concern is simple: how can anyone accurately determine the depth and nature of the damage, or whether there is a crack or hole, without physically inspecting the vehicle? What is most disappointing is not necessarily the final decision, but the refusal to perform an in-person inspection of a concern reported immediately after purchase. We purchased a Certified Pre-Owned BMW expecting a thorough inspection process and a willingness to stand behind the vehicle if a significant defect was discovered right away. At a minimum, I expected the dealership to inspect the headlight in person before concluding that the damage did not warrant further action. Unfortunately, that did not happen. I would encourage anyone purchasing a Certified Pre-Owned vehicle to carefully inspect every component before leaving the lot and to document any concerns immediately. More

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I have nothing but positive things to say about Tulley BMW of Manchester. From Sales, Service & financing. I purchased in one day & the car was ready the following week (only because I'm from Boston but I BMW of Manchester. From Sales, Service & financing. I purchased in one day & the car was ready the following week (only because I'm from Boston but I'm sure it's quicker in state. No pressure sales environment with people truly looking out for your best interest. My mom saw this and now she wants new wheels! 10/10 would recommend. Huge shoutout to Dawn & James. More

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5 stars for Tully I worked with James. Who was incredibly knowledgeable about the Lexus features and took the time to make sure I was comfortable with technical features before I left. I Who was incredibly knowledgeable about the Lexus features and took the time to make sure I was comfortable with technical features before I left. I also want to thank the GM Matt Atherton. It is clear they run a top tier operation and were very approachable. They stayed involved in the process. And made sure I was 100 % satisfied in the deal. No last minute surprises it was professional and a seamless experience. This is the place to go. More

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Very bad experience in buying a car from this dealer , deceptive sales tactics, they would get you to sign for a very high interest rate even when I have excellent credit score deceptive sales tactics, they would get you to sign for a very high interest rate even when I have excellent credit score More

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