Matt Anderson | Page 2

Beware Costco Auto Program referrals. We were put in contact with a Costco "rep" and set up an appointment to test drive a specific car. We came pre-qualified for financing with our tra We were put in contact with a Costco "rep" and set up an appointment to test drive a specific car. We came pre-qualified for financing with our trade in ready with title and everything. Unfortunately prepared buyers were met with unprepared sellers. Not only did the Costco-referred "rep" completely blow off the appointment, the person that ultimately did help us was very friendly and knowledgeable but couldn't seem to navigate the inventory management system effectively. It took what felt like 45 minutes of runaround to find out that the car we had come to see sold that afternoon. They ultimately had a new vehicle in stock that met our needs in our budget, so we did complete a purchase, but to be honest the sales manager who took over the transaction gave me really bad vibes and it turned into a weird pushy experience. Someone pre-approved for a $40,000 auto loan and a very specific vehicle and trim level shouldn't need to take 4.5 hours to complete a transaction. Wish I had walked away on principle but I do love the car we're driving. More

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I am really frustrated with this dealership, I bought tires from them & went back a couple of times & told them that the tire was bad! They said nothing was wrong with it! It loses air pressure about eve tires from them & went back a couple of times & told them that the tire was bad! They said nothing was wrong with it! It loses air pressure about every two weeks! I finally took it to a dealership that I used to work at cause I trust them & there is a nail in the side wall which is y fixable! I call the dealership where I have it serviced & they were total xxxxxxxx! I will never ever spend another dime at this dealership! It’s almost 200 dollars to replace this one tire & the service representative told me to go to Rudy Luther & have it replaced! That’s not a good thing when this car was 40000 thousand dollars & the tires were over 800 hundred!!!!!!!!!!!!’ More

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I ordered a car on my 1st visit. I was introduced to the manager and salesman . Everyone was very helpful without being overbearing.. They returned my phone calls promptly. My car wa I was introduced to the manager and salesman . Everyone was very helpful without being overbearing.. They returned my phone calls promptly. My car was delivered weeks prior to the delivery date and everything was how I ordered it. They went over the car with me and set up my phone et cetera. This was my 2nd purchase through them and wouldn't go anywhere else. I got more than I expected for my trade in. More

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Kou Vang is a great salesman, knowledgeable, friendly and accommodating. It was easy doing business with him; I would certainly go with him again! accommodating. It was easy doing business with him; I would certainly go with him again! More

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Their mechanics need to go back to school, and their service manager needs to quit steeling money from customers. I have been their twice and both times have been bad experiences. service manager needs to quit steeling money from customers. I have been their twice and both times have been bad experiences. More

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Extremely rude and terrible customer service!!! Worst experience I have ever had!! Don't waste your time. experience I have ever had!! Don't waste your time. More

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