Mason Quinn

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We’re so glad you had a great experience and felt well-informed throughout the process. It means a lot to know you’ll be returning—we’re looking forward to seeing you again!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We’re so pleased to hear that your recall visit went smoothly and all issues were handled efficiently. Your enthusiasm means a lot to us—hooray for having great customers like you! Thank you for trusting Gilchrist GMC, and we’re here whenever you need us.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing, and we're delighted to hear about your experience with Mason! His friendly professionalism and commitment to timely service are what we strive for. We appreciate your feedback and look forward to serving you again!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We’re glad to hear that you appreciate our commitment to transparency regarding necessary repairs and services. Our goal is always to provide you with clear information so you can make the best decisions for your vehicle. We also understand the importance of affordability and will continue to work on providing competitive pricing for our products. We appreciate your feedback and look forward to serving you again!

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Kimberly, for sharing your experience with us. We’re truly sorry to hear about the challenges you faced when picking up your truck. Waiting to receive your vehicle and learning about the break-in must have been upsetting, and we regret any stress this caused. To help ensure clarity with all our customers, we ask everyone to sign an authorization form when leaving their vehicle with us. This form acknowledges that, while we do our best to protect vehicles on site, certain situations—such as theft or other incidents beyond our control—can occasionally happen. This is a standard practice among dealerships, but we understand it doesn’t make the situation any easier. We want to make sure the service light issue is fully addressed and will work with you to minimize any inconvenience. Please feel free to reach us directly at 253.284.4471 to arrange a follow-up and ensure everything is resolved to your satisfaction. Thank you again, Kimberly, for bringing this to our attention. We hope we can restore your confidence in our team and services.

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you, Tay, for sharing your experience with us. We sincerely apologize for the issues you faced regarding the vandalism of your vehicle and the seatbelt lock. We understand how upsetting this situation must have been, and we truly value your feedback. At our dealership, we are committed to taking every precaution to ensure the safety and security of our customers’ vehicles while they are in our care. Our trained staff conducts routine checks to maintain a secure environment, but we acknowledge that some incidents, like vandalism, are beyond our control. To ensure clarity, we have all customers sign an authorization form when leaving their vehicles with us. This form outlines our policy regarding potential loss or damage that may occur while the vehicle is on our property. We want to assure you that we take your concerns seriously and are always here to support you. We would appreciate the opportunity to discuss this matter further and work towards a resolution. Please feel free to reach us directly at 253.284.4471. Your satisfaction is important to us, and we want to ensure your experience improves moving forward. Thank you once again for bringing this to our attention, Tay. We appreciate your understanding and look forward to the chance to assist you.