Mason Bettles

Hoping to catch the issue while it is happening so we can get it taken care of. Technician explained what was going on, and everything went fine. get it taken care of. Technician explained what was going on, and everything went fine. More

by Mason Bettles Verified Customer Verified Customer

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Always the best. Always friendly every time I come in from the sales staff to service always makes me feel great Always friendly every time I come in from the sales staff to service always makes me feel great More

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I used to whole heartly recommend you, however I am a now a bit wary. A sales staff member would benefit from rembering that they should not talk over a women or dismiss them. Our personal salesperson was a bit wary. A sales staff member would benefit from rembering that they should not talk over a women or dismiss them. Our personal salesperson was respectful and knew their stuff. However, the guy who talked financial would benefit from re- training on how to talk to couples, not just the man in the room. He also doesn't need to mention how many customers have millions of dollars and pay cash for vehicles. Unnecessary and who cares! An issue arose when I called Srius and On Star to do as our salesperson said after purchasing our used vehicle. I called both companies and inform them of car trade and please transfer service from old Buick to new Buick. Unfortunately we lost the deals/pkgs, we previously had with the above companies because some how our account's were terminated and not transfered. I spoke with On Star within three hours of leaving your lot and our service deal was clearly canceled. I asked the On Star rep. who canceled our subscription. She verified it was Holms Automotive, same with Sirius. We were told at the time of purchase that we would received 3 months free of On Star and Sirius. We informed , and questioned our sales person we already had those services, no problem he said. Little did we known our service contracts would be canceled and not transferred. I believe they acted in good faith and there would not be any problems. Unfortunately there was. Afterwards I talked with the salesperson twice about our out of pocket losses, they said they would chat with someone and get back with us. Four or five days later the financial guy we worked with called me. I told him of our forty plus dollar loss from Sirius and a three hundred dollar loss from On Star. Would Holms at least split the difference since our service contracts were terminated not transferred. He mansplained to me that Holms sold thousands and thousands of cars and this had never, ever happened, Always transferred never terminated. He implied, and maybe even said, it had to be something we did to make this termination possible. He told me to call Sirius and On Star to make sure I knew what I was talking about. I told him of course I had spoken to both companies! How else could I know we lost money, and have to renegotiate new contracts when our free "trial" ran out. I sure wise I could remember his name, but there was no need for him to be condescending and flat out rude. I will admit I got rude right back to him and I'm sorry about that. I thought I was over being disappointed with this guy from Holms. In time all this will be forgotten, but re- training/reminding, if done correctly, will never be forgotten. More

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Everything was done well, however I wish the car was ready to go when I arrived. I had called before the 3 hours drive to the dealer so that 60 day tag would be ready so my family wouldn't need to wait ready to go when I arrived. I had called before the 3 hours drive to the dealer so that 60 day tag would be ready so my family wouldn't need to wait around. Still took about an hour as it wasn't done when we arrived. Everything else was great though. More

by fenikkusu1999 Verified Customer Verified Customer

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We were so lucky to have had Brandon working for us! He was so patient and friendly. He made our experience very memorable He was so patient and friendly. He made our experience very memorable More

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Our salesman Mason and the whole team went above and beyond. I would recommend Holm Auto to all looking to buy a car. beyond. I would recommend Holm Auto to all looking to buy a car. More

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Jamie was incredibly helpful! She sent me tons of options that were within my specifications and even made sure I was first to know about last minute options! She sent me tons of options that were within my specifications and even made sure I was first to know about last minute options! More

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Mason was excellent at communicating very clearly and timely. We got our deal mostly through email and text which helped since I am meetings most of the day at work. timely. We got our deal mostly through email and text which helped since I am meetings most of the day at work. More

by Bblick12 Verified Customer Verified Customer

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The dealership was very thorough in getting needed info for financing and transfer of ownership . This might not have been possible but would have preferred to know about the ceramic coating option before for financing and transfer of ownership . This might not have been possible but would have preferred to know about the ceramic coating option before hand so our invista wouldn’t have to be driven near to 250 miles to get it done. But quite an offer to come and get it and to bring it back to us! More

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Lhad a wonderful and quick experience. Mason was so kind and helpful. Would recommend Mason Mason was so kind and helpful. Would recommend Mason More

by VICKEY.HILL Verified Customer Verified Customer

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