Thanks for all your help.
It was a wonderful and efficient sale experience. Will be coming back.
It was a wonderful and efficient sale experience. Will be coming back.
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by OGARZA
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2024 -
Land Rover Boerne responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!
He never called me back after I spoke with him with an
answer. Maryanne on the other hand who handled my stuff after him did an excellent job she should be commended for it. She has great customer relatio
answer. Maryanne on the other hand who handled my stuff after him did an excellent job she should be commended for it. She has great customer relations. Took care of everything got in and out without a problem.
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by skyjumper51
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Land Rover Boerne responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!
There is no follow up when having to get your vehicle
fixed, salesmen will completely cut off contact with you and not respond to inquiries regarding a vehicle you’ll purchase. I do not recommend this de
fixed, salesmen will completely cut off contact with you and not respond to inquiries regarding a vehicle you’ll purchase. I do not recommend this dealership at all.
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by darbysjones
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Land Rover Boerne responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.
Polite and professional group of people.
Extremely knowledgeable staff. Easy to make an appointment at a time that is convenient for your schedule.
Extremely knowledgeable staff. Easy to make an appointment at a time that is convenient for your schedule.
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by WPRESTON.CRAWFORD
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2024 -
Land Rover Boerne responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!
Mark is and everyone at JLR Boerne is absolutely amazing!
Highly recommend you choose them.
Highly recommend you choose them.
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by RENEJG
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Land Rover Boerne responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!
I purchased a "CPO" RR Sport from Land Rover Boerne 7
months ago. Unbeknown to me at the time, this "CPO" RR had a bent rim, flat spots on two tires, chair/headrest that constantly rattles and an infotai
months ago. Unbeknown to me at the time, this "CPO" RR had a bent rim, flat spots on two tires, chair/headrest that constantly rattles and an infotainment system that works half the time, leaving me unable to utilize climate control and other features. I have experienced these issues from the very first day since purchasing this "CPO" RR. Not one single issue has been resolved in 7 months even though my vehicle has been at Shottenkirk Land Rover in Boerne for 5-6weeks. I just received my vehicle back from another 2 week stint at their service department in worse condition than it was before sending for repairs. My vehicle is filthy with water spots on half of my vehicle that will not come off, even after a car wash. This is embarrassing and unacceptable. DO NOT BUY A VEHICLE FROM SHOTTENKIRK LAND ROVER BOERNE.
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by MARCPOULAIN1
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2024 -
Land Rover Boerne responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.
There are three Land Rover service centers all about an
hour from my house. The work took a bit longer than expected (it was a very complex/time consuming repair) but they gave me a loaner vehicle and brou
hour from my house. The work took a bit longer than expected (it was a very complex/time consuming repair) but they gave me a loaner vehicle and brought my car to me and picked up the loaner (an hour away!) all at no extra cost. All told, I'm very satisfied with the work they did and the care they provided to make the experience as pain free as possible.
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by Scott Taylor
Oct 11, 2024 -
Land Rover Boerne responded
Scott, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!
Great experience!
Maryam was fantastic and efficient Worked my vehicle in and I so appreciate it
Maryam was fantastic and efficient Worked my vehicle in and I so appreciate it
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by Pcs
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Land Rover Boerne responded
Hi thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
In the process of replacing a part covered by my extended
warranty, they found a nail in the sidewall of one tire. They took that tire off, replaced it with the spare, and ordered another tire. I had tire in
warranty, they found a nail in the sidewall of one tire. They took that tire off, replaced it with the spare, and ordered another tire. I had tire insurance. Maryam called me the next day with a time to come over and get the new wheel. All good. Excellent service department
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by Jfreud
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Land Rover Boerne responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
My service representative Miriam was ama and kept me
informed every step of the way to make sure all my questions weee answered
informed every step of the way to make sure all my questions weee answered
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by VKHARDIN123
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Land Rover Boerne responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!