MaryLou Monroe

The best customer service ever! Everyone is knowledgeable, kind & efficient. I loved working with Mary Lou! Everyone is knowledgeable, kind & efficient. I loved working with Mary Lou! More

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Had a wonderful experience shopping with Mary Lou. She helped me choose the perfect car for me and I love it. If you go shopping here, ask for Mary Lou. She’s the best! She helped me choose the perfect car for me and I love it. If you go shopping here, ask for Mary Lou. She’s the best! More

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Marylou was incredibly kind and proficient in helping me purchase a great vehicle. I highly recommend her. purchase a great vehicle. I highly recommend her. More

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Mary Lou was amazing to work and very accommodating. She has excellent customer service skills. I highly recommend her! She has excellent customer service skills. I highly recommend her! More

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A customer service oriented dealership. Marylou was a professional to work with us on our auto purchase. Prompt and courteous answers to our questions. Marylou was a professional to work with us on our auto purchase. Prompt and courteous answers to our questions. More

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Mary Lou is a wonderful sales person. We walked in off the street and she without question preceded to help us find an appropriate car. She is very professional. She demonstrated an int We walked in off the street and she without question preceded to help us find an appropriate car. She is very professional. She demonstrated an interest in making sure our needs were met More

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Marylou was outstanding to work with on our recent purchase of a Land Rover Defender. She listened to what our wants and found us the perfect car. She went out of her way to make sure we were comforta purchase of a Land Rover Defender. She listened to what our wants and found us the perfect car. She went out of her way to make sure we were comfortable with our decision and was extremely thorough in all the details associated with buying a car. I could not recommend Marylou highly enough. More

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I should have done this review three weeks ago; many apologies. Royal Cadillac comes through in the clutch again. My Cadillac SRX met an untimely demise against a concrete divider, and when the repair apologies. Royal Cadillac comes through in the clutch again. My Cadillac SRX met an untimely demise against a concrete divider, and when the repair shop broke the news to me that my mint-condition creampuff was a total write-off, I set out to find a new vehicle as soon as possible. While going through the search, research, and appointment-setting rigamarole of securing a new ride (I investigated Lexus, Subaru, Honda, and GMC vehicles), I stumbled upon a relatively fresh Car Guru advertisement for a Cadillac XT5 at Royal Cadillac. I set up an appointment to check out the vehicle, expecting to meet a sales representative who was a stranger; I was pleasantly surprised when MaryLou Monroe called me less than fifteen minutes after I had made contact with Royal. She works at Royal Jaguar-Land Rover of Tucson, but since I was one of her previous clients at Royal Cadillac, she immediately--and to my great relief--assumed the responsibility as my sales representative. Good news for me; MaryLou was as impressive as she was our first time working together, flawlessly squiring me through a Q&A about the XT5, an inspection of this pampered cherry of a vehicle (Oh, Royal...), a test drive, and another Q&A that covered the purchasing and warranty processes (Joe Sullivan, as excellent as before, was on hand to cover some the warranty piece), after which I knew that I would be buying another vehicle from Royal Cadillac. I drove my XT5 off the Royal Cadillac lot six days later; I also got back a large chunk of my warranty cost from the SRX and was able to apply it to my new vehicle, which was frosting on the cake. MaryLou Monroe, in my view, remains an exemplar of superior sales acumen and customer service. Royal Jaguar-Land Rover of Tucson is truly fortunate to have her. More

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I was so nervous walking in because the only reason I was looking for a car is because we got t-boned and my last car was totaled. Marylou helped with every question I had and helped with me not feeling so n looking for a car is because we got t-boned and my last car was totaled. Marylou helped with every question I had and helped with me not feeling so nervous. Months later she still checks in to see if I still enjoy our car and I do :) I know we spent a lot of time to get the right deal but we did and you were patient and so helpful thank you More

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Experience was great. Mary Lou really took good care of us and we are very happy with our purchase. Mary Lou really took good care of us and we are very happy with our purchase. More

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