Mary Yeatts

Service department is a hot mess that tries to scam people out of money even when services denied. Our vehicle broke down out of town near this dealership. Had it towed here bc our 2021 chevy was sti people out of money even when services denied. Our vehicle broke down out of town near this dealership. Had it towed here bc our 2021 chevy was still under warranty. Took three business days to recieve a diagnosis. Was told to call GM ourselves to open claim. Then found out they did it as well. Wasted our time to find out a week later engine was approved and on order. Waited a month for back ordered engine to arrive (entire time with no car- dealership does not provide loaners and GM warranty only reimburses rentals 6-8 weeks AFTER work completed). Every time we called, our service provider Mary was unavailable. Each time we got information from a different service provider (we always had to call-they rarely called us), Mary would call days later with conflicting information, even different from what had been provided to GM warranty. Engine finally arrives, takes several days for repair to be completed. Now there magically is another problem we have to pay out of pocket for which we refuse. We arrive on Saturday when we could travel to retrieve the car and they hold the car hostage until we pay a labor charge on the extra repairs we had refused. Service manager not in, sales manager unhelpful. Car was covered in snow and had to be jumped (despite it being a 'new' battery that was visibly dirty and connectors were not cleaned). All around terrible communication, no paperwork provided for new engine or battery warranties, and our GM warranty rep has filed an official complaint- she had issues getting them to even answer a phone or provide information the whole time. More

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I bought a brand new car paid in full and it broke down less than a month later. It has been at dealership ship now for over a month and noone has helped to resolve the issue. Mary has not helped and as a less than a month later. It has been at dealership ship now for over a month and noone has helped to resolve the issue. Mary has not helped and as a matter of fact would not call me back after multiple messages. I had to drive down there if I wanted any kind of update on my car. Keith the head guy at service department has not been helpful other than telling me it's not their fault it's GMs fault. The general manager Ron when I asked for a refund or a new car told me that was not happening that they are replacing the transmission and it will be good as new. I did not pay for a brand new car with faulty transmission. Buyer beware this place is worth negative stars! More

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No one never reads these and follows up on these so why do you ask for th8 do you ask for th8 More

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Casey has been very good to me over the last 16 years. My 2007 Express Van runs great and that is due to the skill and work ethics of service techs. They are the best. My 2007 Express Van runs great and that is due to the skill and work ethics of service techs. They are the best. More

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I was in an out at the time mary my service team told me an she went over everything with me will you let Mary no how much i appreciate her service an i will recommend friends to Casey Chevrolet thanks for an she went over everything with me will you let Mary no how much i appreciate her service an i will recommend friends to Casey Chevrolet thanks for your good services More

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I have come to Casey for 6 years now and Mary has helped me numerous times. She's always done an amazing job helping bme take care of my Chevy's. me numerous times. She's always done an amazing job helping bme take care of my Chevy's. More

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I always receive prompt service and knowlegeable and professional staff at Casey Chevrolet. Thank you professional staff at Casey Chevrolet. Thank you More

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Usually quick, easy, no fuss service but, this time while getting a state inspection I was overcharged for a simple item (license plate bulb). I was charged $50.00 for an est. $10 bulb and 5 minutes of work? getting a state inspection I was overcharged for a simple item (license plate bulb). I was charged $50.00 for an est. $10 bulb and 5 minutes of work? Would have replaced the bulb myself, but that would have meant having to reschedule another inspection on another day & getting an rejection decal instead of just replacing it myself on-site to get a pass on the inspection. All the inspector would have had to do is take a 5 second look and say “yep the light works” Way unfair and inconvenient!! More

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Ms.Robinson is a wonderful advisor! Very polite and courteous with a delightful personality..She handles her business and knows her job well..She’s a keeper..! courteous with a delightful personality..She handles her business and knows her job well..She’s a keeper..! More

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Great services, I am pleased with the services. Mallory is very respectful and customer oriented worker Mallory is very respectful and customer oriented worker More

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