Mary Philips

Carter Subaru in Shoreline was fantastic, but when they sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, th sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, they told me it would only be 1.5 hours so they will not give me a loaner. Arrive for my appt, waited 3 hours before they were finished. Go to inspect and there was a ding they made on the rear corner panel and some paint scratches. They told me this is not how they do business and would take care of this for me. Another 45 minutes and they fixed the ding as best as they could and provided me with some touch up paint. They even said in good faith that they would fix another dent I had (which you can still see 1/4 of it) Unfortunately, there is still a trace of the ding they created. So, this pretty much wasted 1/2 of my day sitting there at the dealership. Something that should have taken 1.5 hours took 1/2 the day. They should have honored the loaner car agreement request made my Carter Shoreline so I could have gone to work instead of sitting there waiting and trying to do work from my phone. Very disappointing service, no matter how nice they talked to me. More

by rizzimo Verified Customer Verified Customer

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Relaxed no pressure buying experience and the team really made sure I was comfortable with everything about the vehicle before leaving. Excellent follow up support as well. made sure I was comfortable with everything about the vehicle before leaving. Excellent follow up support as well. More

by Clanders Verified Customer Verified Customer

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Wonderful expertise and knowledge …loved all! Subaru cars are the best, love driving it and feel safe! Subaru cars are the best, love driving it and feel safe! More

by louiselindenmeyer Verified Customer Verified Customer

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Excellent customer service, fast and consistent communication and understanding of time needed to make this important purchase decision. I worked with Sasha, who was very friendly and professio communication and understanding of time needed to make this important purchase decision. I worked with Sasha, who was very friendly and professional, and also helped pass the time with pleasant conversation while I was waiting to enter the closing room. Overall it felt like an extremely transparent experience. Without question, Sasha provided me with their complete inspection form and overview of the repairs that were made prior to listing the vehicle for sale. I highly recommend doing business with them and I look forward to my continued relationship with them at the service shop. More

by Angelica Verified Customer Verified Customer

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Quick, simple transaction. Everyone I worked with was helpful. I would definitely recommend this dealership. Everyone I worked with was helpful. I would definitely recommend this dealership. More

by alvinhar12 Verified Customer Verified Customer

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Mary is awesome! She really helped me choose the right car for me. Thanks Mary! She really helped me choose the right car for me. Thanks Mary! More

by kim71 Verified Customer Verified Customer

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The timing were not wasted. Mary has done marvelous job and is also very patient while working with a unique customer! Thank you! ☺️ Not only she sold me a 2025 Subaru Outback W Mary has done marvelous job and is also very patient while working with a unique customer! Thank you! ☺️ Not only she sold me a 2025 Subaru Outback Wilderness— she educated me with so much knowledge about Subaru Outback as well as of any models. I enjoy her greeting me when when I set my foot into the showroom! More

by defNloud Verified Customer Verified Customer

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I have worked with this dealership for many years and always receive excellent service. Mary and Jacob worked hard to make sure my experience exceeded my expectations. And it was enjoyable. Dealership always receive excellent service. Mary and Jacob worked hard to make sure my experience exceeded my expectations. And it was enjoyable. Dealership and staff are stellar!! More

by mullerdebra Verified Customer Verified Customer

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All was good with buying my new car and trading in the old one. God. old one. God. More

by eathomp Verified Customer Verified Customer

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Mary Philips did as good a job as could be expected. There were such long delays in finalizing our transaction that we almost gave up and left! The dealers took so long in accepting my offer that we alm There were such long delays in finalizing our transaction that we almost gave up and left! The dealers took so long in accepting my offer that we almost left. I am 85 years old with limited time and money left! We were there for hours!!! More

by tilkincynthia Verified Customer Verified Customer

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