Mary Lavelli
Mary Lavelli at Gary Rome Kia
Refer Me

Mary Lavelli

Business Development Specialist

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

Contact Me
5.0
12 Reviews
5.0

12 Reviews

Write a Review

12 Reviews of Mary Lavelli

November 09, 2024

Dealership Rating
Employee Rating

They were awesome. They all were so professional and friendly. They explained all. And washed my car and vacuumed it also. I love that KIA dealership and it was so nice More

by annie.coro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Nov 13, 2024

annie.coro responded

A great experience and more companies Should treat their customers like KIA does.

October 31, 2024

Dealership Rating
Employee Rating

Justin unfortunately has failed on multiple occasions to follow through on both communication and deliverables. It is pretty clear that we aren't a priority to him and are more of a bother. 1st when I was t More

by CHRISTOPHER.ABRAMS1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Justin Martin, Steve Liptak

Nov 01, 2024

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

October 27, 2024

Dealership Rating
Employee Rating

Professional, Friendly, Courteous, They treat you like Family! An Awesome car buying experience! Check it out! You'll be glad you did!!! More

by ED.4667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

June 13, 2024

Dealership Rating
Employee Rating

Wonderful experience! All of the staff was so helpful and patient. All of our questions were answered and our sales person was very courteous and helpful. Thank you so m More

by DHB27LOOMS18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dangelo Sanchez, Steve Liptak

Jun 13, 2024

Gary Rome Kia responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

June 02, 2024

Dealership Rating
Employee Rating

Our salesperson Justin Jackson was excellent. Very polite and knowledgeable His quality and service great More

by BUTLERP133
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Liptak, Shaun Stevens , Justin Jackson

Jun 03, 2024

Gary Rome Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 08, 2024

Dealership Rating
Employee Rating

Justin was beyond incredible to work with, David as well. I can’t imagine buying a car from any other dealer! They set the bar way too high. Complete professionals both in how they treated me, approached the More

by SCOATES9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 08, 2024

Gary Rome Kia responded

Thank you so much for your kind words for Justin and David, and for taking the time to leave us this wonderful feedback!

November 01, 2023

Dealership Rating
Employee Rating

Jerry Rome did excellent work on my Kia it works wonderful now the truck always can count on them I recommend anyone that has a Kia go directly back to the dealership if you dealing with your car th More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Stevens

Nov 02, 2023

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! Jerry and our team sincerely value your business and look forward to your next visit.

July 28, 2023

Dealership Rating
Employee Rating

THIS WAS A VERY SMOOTH EXPERIENCE EXCELLENT VALET SERVICE WHICH IS VERY MUCH APPRECIATED. THE CAR WAS WASHED 10 OUT OF 10 IN EVERY WAY. THANK YOU More

by QQUUBBIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dangelo Sanchez, Justin Martin, Brian Boglisch, Karissa Leduc, Vanessa Williams , Scott Bracci, Annique Kort, La'Toyia Martell

Jul 31, 2023

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

July 17, 2023

Dealership Rating
Employee Rating

After consecutive poor experiences with East Hartford Kia, Gary Rome was a breath of fresh air. The service team was honest, polite, professional and knowledgeable. I am please to recommend them to frien More

by Yukon Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dangelo Sanchez, Justin Martin, Brian Boglisch, Karissa Leduc, Vanessa Williams , Scott Bracci, Annique Kort, La'Toyia Martell

Jul 18, 2023

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. We appreciate your recommendation and look forward to working with you in the future!

July 07, 2023

Dealership Rating
Employee Rating

The process was simple and easy and Shaun was super helpful in getting me my best rate and the best monthly payment for my budget. More

by D-LAVELLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2023

Gary Rome Kia responded

Thank you so much for choosing Gary Rome Kia! Congrats on your new purchase, and let us know if we can be of any more assistance!

1

Dealership Inventory (162 Vehicles)

used 2022 Kia Forte car, priced at $17,982
2022 Kia Forte
used
Currant Red exterior
Automatic
Front-wheel Drive
new 2025 Kia Sorento car, priced at $43,885
2025 Kia Sorento
new
Glacial White Pearl exterior
Unknown
All-wheel Drive
used 2021 Hyundai Sonata car, priced at $24,981
2021 Hyundai Sonata
used
Portofino Gray exterior
Automatic
Front-wheel Drive
new 2025 Kia K5 car, priced at $34,925
2025 Kia K5
new
Snow White Pearl exterior
Unknown
Front-wheel Drive
used 2021 Honda Odyssey car, priced at $34,981
2021 Honda Odyssey
used
Platinum White Pearl exterior
Automatic
Front-wheel Drive
new 2025 Kia Sportage car, priced at $39,020
2025 Kia Sportage
new
Glacial White Pearl exterior
Automatic
All-wheel Drive