Mary Jo "MJ" Fuletti | Page 16

Quick Repair of my 2015 Ford Super Duty Josh is the best. Was able to get me in to fix a check engine light with no hassle. He did what he said he would do, when he said he would do it. He w Josh is the best. Was able to get me in to fix a check engine light with no hassle. He did what he said he would do, when he said he would do it. He was up front and honest and to me that is the most important thing a service department can do. All I ask for is the truth and there was no question that Josh followed through with that. When I picked up the truck, Mary Jo was there to answer my questions and she did that with a great attitude. She did not make me feel rushed and did a great job putting the finishing touches on a great experience. Thanks to all of you. More

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Great Service Department Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they a Interstate Ford's service department is the best around. They always go out of their way to make sure things are done right. No matter how busy they are, they will always treat you great. I can't say enough good things about Jeff, Adrien, Josh and MJ. More

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Service Department Outstanding Our 2011 Ford Escape was having problems going into limp mode while driving. Brighton Ford was unable to identify the problem. Interstate Ford found Our 2011 Ford Escape was having problems going into limp mode while driving. Brighton Ford was unable to identify the problem. Interstate Ford found diagnostic codes saved in the computer and fixed the problem. While they did have the vehicle for a day and a half, having the problem fixed is well worth the wait. They are moving to a new, larger, facility next door, which will no doubt solve the wait time. Josh Anderson and Mary Jo Furletti made the visit pleasant by simply being friendly! I will continue to drive a few more miles from Brighton to receive quality service. More

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Needs a bigger facility and much better service effort I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very I've had two Ford vehicles in for service over the last 10 years +/-, and bought a new one there about 9 years ago. This dealer is located in a very rapidly growing area of north Denver metro, including a large amount of commercial vehicle servicing. Its obvious during service visits that they are under-sized on the facility, and possibly really tough to hire & retain service techs...I get that, but that's the business you're in. Recent service experience really set me off. For my '11 Ford Edge, in July 2019 had it in for "major 60,000 mile service." Almost $900 service bill....but now the 9 year old battery is totally dead. Wouldn't the battery have been tested just 90 days ago, especially for a battery that old?! Furthermore, when I call into service to set up an appointment, the response is "...we can get you in the end of next week..." Most people can't be without their vehicle for that long....complete lack of awareness on the part of the service person (Mary Jo). Get a bigger facility (that one under construction, is that the future new Interstate Ford?) with better employees and I'll consider going back. I've always wondered with the large volume of commercial vehicle service if passenger car service gets the short end of the stick....cutting corners, etc. Think I have my answer now. More

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Poor appointment keeping It took a week to get appointment for oil change. Arrive on time, about a hour job. 45 minutes later, truck still in yard. I made a reservation for my It took a week to get appointment for oil change. Arrive on time, about a hour job. 45 minutes later, truck still in yard. I made a reservation for my repair to be done in a timely manner. If the shop was behind, call the customer and reschedule. Waste of time. I didn't get my oil changed. Maybe I'll try grease xxxxxx More

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Not bad, not the best Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer th Pretty expensive repair but that’s normal these days. The service department could have done a better job communicating with me. Repair took longer than I expected. More

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Super nice folks to work with and very efficient! Mary Jo and Josh are great to work with! I had to have routine servicing done on my new F150 on a Saturday due to not being able to bring it in durin Mary Jo and Josh are great to work with! I had to have routine servicing done on my new F150 on a Saturday due to not being able to bring it in during the work week. Although I wasn't expecting the service department to be able to complete a recall servicing on a Saturday, Josh and his team went above and beyond. They not only took care of the routine maintenance, but the recall servicing as well. Additionally, Josh had some great advice and information on how I could improve my gas mileage, which I really appreciated since the F150 can be a gas guzzler, especially when used for towing. Interstate Ford's service department is top notch and I will be back for future servicing, even though I bought my truck elsewhere. More

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2nd time to Service Department Excellent We have been to Interstate Ford Service Department twice and both times excellent customer service and accurate estimates to keep our 20 year Ford F 2 We have been to Interstate Ford Service Department twice and both times excellent customer service and accurate estimates to keep our 20 year Ford F 250 on the Road we were very pleased with our experience and the service team More

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Best service management in Colorado Josh Anderson is, hands down, the most professional and kind individual who goes to bat for the customer against any and all odds. The whole team at I Josh Anderson is, hands down, the most professional and kind individual who goes to bat for the customer against any and all odds. The whole team at Interstate Ford is helpful and actually makes every possible effort to help rectify any issue with your vehicle. Honest, trustworthy, reliable and friendly are words only beginning to describe the interstate Ford attitude and mentality when dealing with their customers. I will never go anywhere else for my vehicle needs. More

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Great Customer Service They always make time for me and are extremely welcoming. I can count on them to get the job done right and to get it done fast! They are never too bu They always make time for me and are extremely welcoming. I can count on them to get the job done right and to get it done fast! They are never too busy to discuss the services I need or to go over the work they completed. This is a great service team! More

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