Mary Graffeo

This is my second time utilizing Dana Ford Lincoln. Their customer service Is unmatched. Purchasing a car can be a very stressful task, especially when you’re a woman. Most sales representatives will t Their customer service Is unmatched. Purchasing a car can be a very stressful task, especially when you’re a woman. Most sales representatives will treat a woman entering a dealership alone as if they don’t know what they’re doing. I’ve often felt unheard and as if I was being talked down to, because I wasn’t a man. This is not the case at Dana. Everyone was very attentive. I was assisted by Mary Graffeo. She squeezed me in same day for an appointment. She remembered me from three years ago and her energy was positive and cheerful. She was prompt for our meeting and ready to get to business. I gave her my wish list and my hard no’s. She was able to pull a list of everything I was looking for and a couple I didn’t know I wanted. We walked the showroom and the massive inventory in the lot. She placed me behind the wheel of a car that I would not have even asked to see. Still in my top five cars I wanted to see in detail, her knowledge of all the model’s bells and whistles made the decision easy. Just like that, we found the car of my dreams. She assisted in navigating me through all the necessary paperwork. Transferring from one car to another in a breeze. She made the whole experience fun and enjoyable. I felt heard and ended up leaving with just what I wanted. I will continue to refer friends and family, especially the ladies to Dana Ford Lincoln. More

by carbiec107 Verified Customer Verified Customer

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Mary Graffeo is amazing! She was so patient, kind, knowledgeable, and helpful. I will be her customer for life! She was so patient, kind, knowledgeable, and helpful. I will be her customer for life! More

by laurieguinta Verified Customer Verified Customer

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This is my 8th Vehicle I leased from Dana. I have been a customer since 2013 and will continue to be. Very professional service and they have excellent service dept and sales dept. I have been a customer since 2013 and will continue to be. Very professional service and they have excellent service dept and sales dept. More

by mars2011 Verified Customer Verified Customer

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Incredible experience! Overall the entire staff was accommodating and very helpful. I would recommend them to anyone. Overall the entire staff was accommodating and very helpful. I would recommend them to anyone. More

by stephrusso626 Verified Customer Verified Customer

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Professional, Customer Service Excellent , All Transactions handled by experienced people. Large Inventory to choose from. Transactions handled by experienced people. Large Inventory to choose from. More

by brooklynsview Verified Customer Verified Customer

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Quick easy to work with. Very pleasant atmosphere. No hassle one stop shop. Saleswoman was excellent Very pleasant atmosphere. No hassle one stop shop. Saleswoman was excellent More

by clcusumano1 Verified Customer Verified Customer

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Mary was very helpful. We drove the car and she was very informative about the car. She worked from beginning to end to make the transaction happen We drove the car and she was very informative about the car. She worked from beginning to end to make the transaction happen More

by jets55 Verified Customer Verified Customer

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I have been coming to the dealership since the 1990’s. The salespersons have always been helpful. The salespersons have always been helpful. More

by barron Verified Customer Verified Customer

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Great dealership, they always work with me on getting me the right price for my vehicle! the right price for my vehicle! More

by joey23 Verified Customer Verified Customer

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The staff at Dana Ford are very professional and helpful. They work with you and always provide great options at affordable prices. They work with you and always provide great options at affordable prices. More

by mcarlo37 Verified Customer Verified Customer

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