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Marvin Clayton
Marvin Clayton at Audi Dallas

Marvin Clayton | Page 3

Service Advisor

Audi Dallas

5033 Lemmon Ave
Dallas, TX 75209

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4.9
181 Reviews
4.9

181 Reviews

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181 Reviews of Marvin Clayton

November 06, 2024

Dealership Rating
Employee Rating

Over priced. I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evalua More

by Craigdailey2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel McClure, Erik Muniz, Andy Mireles, Brandon Hunter , Alan Cavin, Abby Lopez, Katelyn Neu

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Nov 06, 2024

Audi Dallas responded

Craig, we are sorry to hear that you are still discontent with the pricing of your recent service visit and appreciate your continued feedback. Unfortunately, there is was active recall on your car and the vehicle is out of factory warranty by both time and mileage by a substantial margin. We checked in with our team and understand that Eric reached out to discuss your frustration and ultimately ended up providing you a $200 refund towards the total to assist with the costs you were concerned about including miscellaneous parts like screws. If you would like to follow up additionally, you may always reach our Service Manager, Brandon Hunter directly at bhunter@audidallas.com or 214-561-1849 and he would be happy to discuss your concerns. We appreciate your business and your feedback and look forward to serving you additionally. Take care and best wishes!

October 29, 2024

Dealership Rating
Employee Rating

Really wonderful people and outstanding service! Audi is a great car this is a wonderful dealership! More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Muniz

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Oct 30, 2024

Audi Dallas responded

Tom, thank you for sharing 5-stars and noting our wonderful people and outstanding service! We're pleased to hear you describe us a wonderful dealership! We appreciate your business and your note and we look forward to serving you additionally when the time comes. Thanks again!

October 24, 2024

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Employee Rating

Very professional and quality people that support a special auto product. We feel support is there if we need it. More

by jchoover1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Stovall , Alec Burns

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Oct 25, 2024

Audi Dallas responded

jchoover1, thanks for sharing 5-stars and noting your time with us! We appreciate your business and your feedback. Let us know when we may serve you additionally. Thanks again!

October 23, 2024

Dealership Rating
Employee Rating

Make it easy for you to service my vehicle and made to feel appreciated always More

by jasjack853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abby Lopez

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Oct 23, 2024

Audi Dallas responded

jasjack853, thank you for sharing 5-stars! We're pleased to hear our team made service easy! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 12, 2024

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Employee Rating

These folks have mestered the art of customer service. From availability of service appointment or just being taken care of as a walk in, they have always exceeded my expectations. A video summary by te More

by Jeepguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Artie Timin, Christian Stovall , Jordan, Marvin, Rob

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Sep 13, 2024

Audi Dallas responded

Jeepguy, thank you for sharing 5-stars and noting that our team has mastered the art of customer service. We love hearing that our team consistently exceeds your expectations. We appreciate your business and your praise. See you next time. Thanks again!

September 06, 2024

Dealership Rating
Employee Rating

Great service, they arranged for car service back from the dealer then back, very quick. Sent a video of the car, never received one before at other dealers. More

by adisanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abby Lopez

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Sep 07, 2024

Audi Dallas responded

adisanto, thank you for sharing 5-stars and noting great service! We appreciate your praise and mention of our video wrap up. Let us know when we may serve you additionally. Thanks again!

August 31, 2024

Dealership Rating
Employee Rating

Marvin Clayton is a good communicator, efficient, a good problem-solver and multi-tasks well. More

by Cat Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2024

Audi Dallas responded

Cat Dean, thank you for sharing 5-stars and noting Marvin was a good communicator and efficient! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

August 24, 2024

Dealership Rating
Employee Rating

Came in for annual inspection and have the right passenger door lock serviced. Both done while I waited. Work completed to my satisfaction. More

by gavin.scott3914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 24, 2024

Audi Dallas responded

gavin.scott3914, thank you for sharing 5-stars and noting your service was done in a timely manner. We appreciate your endorsement and look forward to serving you additionally in the future when we may work to earn the fifth star. Thanks again!

July 24, 2024

Dealership Rating
Employee Rating

In and out in a day… And I didn’t even have an appointment to begin with. More

by Sturb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jalun Watkins

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Jul 24, 2024

Audi Dallas responded

Sturb, thank you for sharing 5-stars! We're happy to hear our team got you in and out quickly! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

July 22, 2024

Dealership Rating
Employee Rating

I am always pleased with the service I get at Audi Dallas. I highly recommend them More

by onmyway7726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2024

Audi Dallas responded

onmyway7726, thank you for sharing 5-stars! We're pleased to hear you're pleased with our service and we earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

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