Martin Rico
Martin Rico at Toyota of North Austin
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Martin Rico

Service Advisor

Toyota of North Austin

8400 Research Boulevard
Austin, TX 78758

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4.6
9 Reviews
4.6

9 Reviews

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9 Reviews of Martin Rico

December 29, 2024

Dealership Rating
Employee Rating

Service needs more certified technicians and service advisors. This service can get pretty overwhelming some of those employees that never worked were everything is constant. Just by the looks from outs More

by rrgonzo49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Toyota of North Austin responded

Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

November 23, 2024

Dealership Rating
Employee Rating

Rico who attended me was great and explained everything I needed. They done the work I needed. More

by Gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Toyota of North Austin responded

Hi Gracie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2024

Dealership Rating
Employee Rating

Usually the service apartment is fine. But when taking my vehicle for my 30K appointment, the staff was incredibly rude and took a long time. After being told my car was reading and waitin More

by Bob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Nov 18, 2024

Toyota of North Austin responded

Hello Bob, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to Josie Easter our Service Customer Relations at jeaster@toyotaofnorthaustin.com at your earliest convenience to discuss how we can turn your experience into a positive one

November 14, 2024

Dealership Rating
Employee Rating

Such responsive customer service, same day repair time and worked to save us money on replacement. More

by careystanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Toyota of North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2024

Dealership Rating
Employee Rating

I have been a customer with this dealership for 6 years, and haver never been disappointed. I don't care how many people are in line for repairs, the advisors move them quickly. All employees are profession More

by griffinlavou51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nikati Luckey

Nov 05, 2024

Toyota of North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of North Austin! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 01, 2024

Dealership Rating
Employee Rating

Great place to take your car and i trust people work at Toyota very knowledgeable More

by Agustin Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Toyota of North Austin responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2024

Dealership Rating
Employee Rating

This dealership is professional, timely and efficient. Martin Bernal does an incredible job taking care of his customers. More

by ajeannh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2024

Toyota of North Austin responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2024

Dealership Rating
Employee Rating

I did oil change, it was fast but they didn’t reset maintenance schedule in computer. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Toyota of North Austin responded

Hello Alex, we appreciate you taking the time to leave us this feedback. Please contact us at (512) 458-2331 so we can work with you to make this right.

October 14, 2024

Dealership Rating
Employee Rating

Before a day my car never my car led negavetion restart too much Before never and look like water not fill and my break side carpet inside removed 🙃 please fix my things no charges. Thanks More

by Muhammad farooq khan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 14, 2024

Muhammad farooq khan responded

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