Martin Ramirez
Martin Ramirez at Mazda of Claremont

Martin Ramirez

Service Advisor

Mazda of Claremont

667 Auto Center Drive
Claremont, CA 91711

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4.9
46 Reviews
4.9

46 Reviews

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46 Reviews of Martin Ramirez

August 07, 2025

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Employee Rating

I got a good experienc and thanks for everything. I’m happy for my car. More

by Leo_ha2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2025

Mazda of Claremont responded

Thank you for your kind words! We’re so glad to hear you had a good experience and that you’re happy with your new car. It was a pleasure working with you, and we’re here if you need anything down the road. Enjoy every mile!

August 05, 2025

Dealership Rating
Employee Rating

I enjoy taking my car for service at Mazda of Claremont. The service managers and the team are always timely to the schedule. They are thorough and share all information about the service and make appropr More

by mymymy5002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Mazda of Claremont responded

Thank you for your kind words! We're so glad to hear that you enjoy bringing your car in for service at Mazda of Claremont. Our team works hard to stay on schedule, communicate clearly, and provide recommendations that truly matter, so it's great to know that's been your experience. We appreciate your trust and look forward to continuing to keep your Mazda running at its best!

August 01, 2025

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Employee Rating

Thank you for Mazda , it is the best car Mazda. My next car will be a Mazda again More

by Karinehar94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Mazda of Claremont responded

Thank you so much for your kind words and loyalty to Mazda! We're thrilled to hear how much you love your vehicle, and we can’t wait to help you with your next one when the time comes. Enjoy every mile, and thank you for being part of the Mazda family!

July 28, 2025

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Amy provides excellent customer service. I want to see your service agents in an air conditioned area. It's too cold in the winter, too hot in the summer and horrible during fires. Move t More

by somethingbunnies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Felix, George Mejia

Jul 28, 2025

Mazda of Claremont responded

Thank you for your thoughtful feedback and for recognizing Amy’s excellent customer service, she’ll truly appreciate hearing that. We also want to thank you for voicing your concern about the working conditions for our service agents. Your comments are valid and important. Taking care of our team is a priority, and we’ll be sure to share your suggestion with management for serious consideration. We appreciate your support and advocacy, it means a lot.

July 18, 2025

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Everyone here has been so helpful and friendly , every time we bring our car for service. Thanks for the great job ! More

by rosemg766
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 21, 2025

Mazda of Claremont responded

Thank you for the kind words! We're so glad to hear that you've consistently had a positive experience with our service team. It means a lot to know you feel welcomed and well taken care of every time you visit. We truly appreciate your continued trust — and we're always here whenever you need us!

July 01, 2025

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Employee Rating

Was relly good. The personal is nice and profesional. tyvm for help me with my car More

by MAOVI
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Mazda of Claremont responded

Thank you so much for your kind words! We're glad to hear your experience was a good one and that our team was able to help you with your car. It was our pleasure to assist you, and we look forward to seeing you again next time. Thanks again!

June 27, 2025

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Maintenance dept. was very professional. Even received video of their recommendations. Only negative was that this dealership has no drivers or shuttle service for the More

by LENAOHANES
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Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Mazda of Claremont responded

Thank you for your feedback! We're glad to hear our maintenance team delivered professional service and that you found the video recommendations helpful — we strive to keep our customers informed every step of the way. We understand that not having a shuttle service can be inconvenient, and we truly appreciate you pointing that out. Your input helps us identify areas where we can improve, and we’ll be sure to share this with our team. Thanks again for choosing us!

June 15, 2025

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Employee Rating

They Lied to me what the problem was with my car, it was not a "timing chain leak". I took it to another trusted mechanic and he said that wasn't what was leaking, as I suspected and even told them it wasn' More

by LAUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2025

Mazda of Claremont responded

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you left our dealership feeling misled and undervalued. That is never the impression we want to give, and it's deeply concerning to hear that you felt your concerns weren’t properly addressed. Our team aims to provide accurate diagnostics and fair, competitive pricing, and we regret that your visit led you to feel otherwise. We understand how frustrating it is when your own instincts and a second opinion confirm something different from what you were told. Your feedback is being taken seriously, and we’re reviewing this situation internally to understand what happened and how we can improve. We appreciate you sharing this with us and hope your vehicle is now performing well under the care of your trusted mechanic.

June 07, 2025

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Employee Rating

Our experience with this purchase was great, we came in and met with Lorne, who made the whole process easy. He was very knowledgeable about the vehicle, helped up decide on what we were really wanting. Ar More

by JORGE_S91
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Felix, George Mejia, Adrian Hernandez , Roy Wells

Jun 09, 2025

Mazda of Claremont responded

Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and enjoyable from start to finish. Lorne and Arash will be happy to know they made a great impression — from helping you find the right vehicle to making the paperwork process clear and easy. We truly appreciate your trust in us and look forward to continuing to earn your business for years to come!

May 05, 2025

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Great service provided. Communication was clear and timely. Vehicle repair was quick. Review video provided was informative. More

by GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Hernandez

May 07, 2025

Mazda of Claremont responded

Thank you for your positive feedback! We’re glad to hear that you appreciated our clear communication and the quick turnaround on your vehicle repair. Providing informative review videos is just one way we strive to keep our customers well-informed throughout the process. Your satisfaction means a lot to us, and we’re here if you need any assistance in the future. Safe travels!

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