Martin Ramirez

Mazda of Claremont responded

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you left our dealership feeling misled and undervalued. That is never the impression we want to give, and it's deeply concerning to hear that you felt your concerns weren’t properly addressed. Our team aims to provide accurate diagnostics and fair, competitive pricing, and we regret that your visit led you to feel otherwise. We understand how frustrating it is when your own instincts and a second opinion confirm something different from what you were told. Your feedback is being taken seriously, and we’re reviewing this situation internally to understand what happened and how we can improve. We appreciate you sharing this with us and hope your vehicle is now performing well under the care of your trusted mechanic.

Mazda of Claremont responded

Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and enjoyable from start to finish. Lorne and Arash will be happy to know they made a great impression — from helping you find the right vehicle to making the paperwork process clear and easy. We truly appreciate your trust in us and look forward to continuing to earn your business for years to come!

Mazda of Claremont responded

Thank you for your positive feedback! We’re glad to hear that you appreciated our clear communication and the quick turnaround on your vehicle repair. Providing informative review videos is just one way we strive to keep our customers well-informed throughout the process. Your satisfaction means a lot to us, and we’re here if you need any assistance in the future. Safe travels!

CHELENG123 responded

Great service

Mazda of Claremont responded

Thank you for sharing your positive experience! We’re so glad to hear you had an impressive service visit in a peaceful environment, and that your factory recall service was handled seamlessly. We’re always here to help with anything you need!

Mazda of Claremont responded

Thank you for the wonderful feedback! We're so glad you enjoyed the environment, our team, and your experience with the car broker — we'll make sure to share your kind words. It means a lot to know you'd choose us again. Enjoy your great new car, and thank you for being part of the Mazda of Claremont family!

Mazda of Claremont responded

Thank you for the great feedback! We're glad you had a positive experience and enjoyed the helpful service—plus the snacks and coffee! 😄 We appreciate your kind words and look forward to seeing you again soon. 🚗☕🍪

Mazda of Claremont responded

Thank you for the kind words! We're glad to hear you had a great experience and that you’re happy with the service and assistance you received. If you need anything else, we’re always here to help. Enjoy the ride!

Mazda of Claremont responded

Thank you for your great review! We're glad to hear that Martin provided a no-pressure, straightforward experience and that you appreciated our spotless shop. Your satisfaction means a lot to us, and we truly appreciate your feedback. We look forward to serving you again in the future! 🚗✨

Mazda of Claremont responded

Thank you for your wonderful review! We're so glad we could get you in early and provide excellent service. It’s great to hear that you love your CX-5s! We truly appreciate your recommendation and look forward to serving you again in the future. Enjoy the ride!