Marshall Blakeslee

I e-mailed Justin after I was getting no response from a service advisor. Within 15 minutes he called me. He had already addressed the issue with the service department. He apologized for the lack of commun service advisor. Within 15 minutes he called me. He had already addressed the issue with the service department. He apologized for the lack of communication from service. He asked Marshall a service advisor to handle my case. That's how customer service is supposed to work. I was debating whether to lease from the Destination group again, because of how Justin handled my situation I will be leasing from them again in February. More

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Service not performed vehicle dropped off for 9:30 appointment sat for 6 hours. Rude customer service advisor. appointment sat for 6 hours. Rude customer service advisor. More

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Lack of communication with the costumer, never answered the phone calls or texts, not reliable , I picked up my car last Friday September 26, 2025, next day the check engine light was on again. Trying to the phone calls or texts, not reliable , I picked up my car last Friday September 26, 2025, next day the check engine light was on again. Trying to contact the staff in the service department but the associate never pick up the phone. More

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Always good service. Service representatives always courteous informative and helpful. Marshall my service representative on 9/16/25 was very courteous and informative an Service representatives always courteous informative and helpful. Marshall my service representative on 9/16/25 was very courteous and informative and he is a keeper! More

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Daniqua was my Advisor today and she amazing 😍. Also the service given to my car was Amazing as always and everyone is so nice . Also the service given to my car was Amazing as always and everyone is so nice . More

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Service at Destination Kia is very good. Marshall, the service advisor, kept me informed of progress and anticipated wait time. Marshall, the service advisor, kept me informed of progress and anticipated wait time. More

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Brandon was my contact. He was exceptional and friendly. Professional and got me in fast He was exceptional and friendly. Professional and got me in fast More

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Before meeting Jonn I would rate it a 2. After meeting John it went up to a 5. He helped me more in one day then then the other 2 men I was dealing with did in 7 weeks of having my vehicle. After meeting John it went up to a 5. He helped me more in one day then then the other 2 men I was dealing with did in 7 weeks of having my vehicle. I want 7 weeks without a vehicle because they would not give me a loaner. After having to take my vehicle back and meeting John this time I was able to get a loaner while getting my vehicle fixed. I will highly recommend John to my family and friends before the other 2 I had to deal with. Just telling the customer what they want to hear and doing nothing to really help the situation like not giving a loaner for transportation doesn't sit to well. John came through for me he told me what every customer wants to hear (I'll take care of you). And follow through with action. Thank you John for all your help . Your the best. Laura loftis More

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The service and sales staff here has taken amazing care of me through three cars. I am grateful. of me through three cars. I am grateful. More

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Wrote a letter to the owners of Destination Kia about the terrible experience I had in the beginning of the month, and have yet to even hear back from them. Again, I went for a routine oil change, and ended terrible experience I had in the beginning of the month, and have yet to even hear back from them. Again, I went for a routine oil change, and ended up getting all brakes done per their recommendation... ended up with a massive headache because the tech who worked on my car failed to tighten what was needed for the brakes. I wouldn't even be surprised if he is still working for them, as it seems literally nobody cares at all at this shop. I had such an awful experience that I wanted to take the time to write another 1 star review. Someone needs to wake up. Go anywhere else to get your car serviced, this place is the pit of misery. More

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