Marquette "Q" Hall

Marquette Q was very helpful and great to work with. Whole process was easy and the customer service was exceptional. Whole process was easy and the customer service was exceptional. More

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It was walk-in 1st oil change. Waited for 1-1/2 hour, may be current covid-19 shut down and short of staff, though, there were not that many customers. To avoid long waiting, I would prefer an appointment. be current covid-19 shut down and short of staff, though, there were not that many customers. To avoid long waiting, I would prefer an appointment. I bought gold plan for service and extended warranty, still end up paying $25 for vacuuming inside car. More

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Excellent customer service. As always excellent customer service. Shout to Daniel and his crew in the express lane. Great nod and keep do what you do. Thank you all. As always excellent customer service. Shout to Daniel and his crew in the express lane. Great nod and keep do what you do. Thank you all. More

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Personal couldn't be better. They knew what we wanted and made it happen no BS was great straight and to the point. People made sure my daughter knew and understood all the features the compass had. made it happen no BS was great straight and to the point. People made sure my daughter knew and understood all the features the compass had. More

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Couldn't ask for better! From the very beginning when I first inquired about the truck until I drove it off the lot they were extremely polite, helpful, and informative! It st From the very beginning when I first inquired about the truck until I drove it off the lot they were extremely polite, helpful, and informative! It started with online communication with Jacob who was prompt, professional, and was a huge help with the initial process. From there Jason kept in contact and up to date over the phone was awesome! When I arrived at the dealership Q was very cool, down to earth and walked me through everything with no pressure making the experience very pleasant! I would highly recommend Ourisman to anyone looking for a vehicle! More

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Wonderful car buying experience From start to finish the car buying experience went very well. My salesman and everyone else involved were very professional and new work they were do From start to finish the car buying experience went very well. My salesman and everyone else involved were very professional and new work they were doing very happy would recommend this dealership any day. More

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Terrible Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me cont Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me continuously telling me I owed them money. They claimed to have made a payment on my behalf. I called Chrysler Capital who financed the lease and they said that the dealer didnt pay them anything and there would be no reason why I should pay the dealership anything after the fact. I never got an explanation or an apology when I called the dealer back after speaking to Chrysler. The finance manager refused to return any calls after the fact. I regret giving this place my business. Even Chrysler Capital apologized for the dealership and their harassment. They did the typical BS to make a deal and then went back on their word multiple times. They even tried saying my signed lease agreement was wrong and that it wasnt valid due to their error and that the guy that wrote up the papers no longer worked there. The whole experience was a joke. More

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Buying Jeep Grand Cherokee 2017 Used I'm very tough customer they did a wonderful job . 1. Largest Jeep Inventory around 2. Knowledgeable Staff 3. Jefff B did a great job of explaining wh I'm very tough customer they did a wonderful job . 1. Largest Jeep Inventory around 2. Knowledgeable Staff 3. Jefff B did a great job of explaining where they were at and here's why Oursiman would not disappoint ! You have an asset in Jeff people are what make a company good or bad . Ourisman is lucky to have him ! Kevin also did a nice job explaining warranty in Finance first time I have EVER bought extended warranty . I feel good about it More

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Two recalls and Oil change. As always great service. Nine year and going my trucks have not seen another service center. Great customer service provided by the service team. As always great service. Nine year and going my trucks have not seen another service center. Great customer service provided by the service team. Keep up the good work. More

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These guys work like a team!!! I contacted the dealership about a car I found online. I received an email right away telling me the car was onsite and available. I made an appointme I contacted the dealership about a car I found online. I received an email right away telling me the car was onsite and available. I made an appointment to see it that day after work. We drove that car, but it was more car than I needed, and Marquette suggested another vehicle, we looked and drove, and I liked it. My credit had some to be desired, but Mitch and Danny worked with me to find the best deal I could get AND Danny helped me with my insurance as well, as I didn't have insurance to transfer over. It was late, well after closing, and while I was signing my paperwork, Marquette was out washing my car for me so that I didn't have to drive home a dirty car!!! When I am in need of another car ... I know who to see!! More

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