Marlon Brown

On Sept 19, 2024 my wife and I visited Honda Cars of Rockwall to explore the possibility of trading in our 2016 Honda Pilot for 2025 Honda Pilot. This is the same dealership where we purchased the Pilot Rockwall to explore the possibility of trading in our 2016 Honda Pilot for 2025 Honda Pilot. This is the same dealership where we purchased the Pilot we currently own. Hoping to receive an upgraded purchasing experience for being repeat customers we arranged by text to meet with salesperson Marlon Brown. Marlon worked courteously and efficiently to show us the vehicles we had requested to inspect and then to discuss pricing and trade value. We were then asked to sit in a waiting area for "someone from finance" to discuss financing the vehicle. Obviously without knowing the terms of financing we could not know if we yet had a deal we might agree to. After waiting twenty five minutes I tracked down Marlon and inquired as to how much longer the wait would be. He relayed to us that there was only "one finance guy" working at the time and he was finishing up with another customer. We explained that we were able to wait another ten minutes. Marlon told us it would probably be longer than that so we informed Marlon that we couldn't wait that long but if he would forward the terms of the offer to us by email when they were ready we would look them over and come back to sign paperwork if we found them agreeable. Marlon was again courteous and efficient in complying with our request. A short time later as we were driving in heavy traffic on the interstate my wife and I began receiving a barrage of texts and phone calls. Between 1:27pm and 1:35pm my number was called six times. My wife received a similar number of calls. I answered the fifth call to my phone which was from a person who identified themselves as "Justin in Finance." The caller ID for that call displayed "+1(469)664-8099 SHADER JUSTIN". I politely explained to Justin that I was driving in traffic on the interstate and could not speak to him at that moment but that Marlon had my contact info and I would review the dealership's offer when it was ready and get back to him. Justin seemed irritated by this and attempted to extend the conversation. It was unsafe to carry on a phone conversation given the driving conditions so I said to Justin "I'm no longer interested, Thank you." and ended the call. My phone immediately rang again. The caller ID again displayed "+1(469)664-8099 SHADER JUSTIN". I said "Hello" and a person who sounded very much like the person I had just spoken to, who identified themselves as "Justin in Finance", said, "Go xxxx Yourself." and immediately hung up the call. This unfortunately happened over speaker phone for my wife to hear. Obviously there is no possibility that we will be doing business of any kind with Honda Cars of Rockwall again. The experience was so unpleasant we are seriously considering looking at other makes of vehicles. It is inconceivable to me that Honda Motor Company and Honda Cars of Rockwall would allow anyone capable of such immature and unethical behavior to have access to our sensitive financial information. I sincerely hope that Honda Motor Company and Honda Cars of Rockwall will act swiftly to safeguard the sensitive information of any person which may have been compromised by the incompetent hiring of the person responsible for this very unfortunate incident. More

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Great folks, good selection and deals! Would recommend! We had a great experience! Go see them! Would recommend! We had a great experience! Go see them! More

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My sales man was Marion Brown best sales person the area. He is by far the best person i have ever brought a car from. Thanks Marion Brown for making my car experience top notch. Sinclair Family area. He is by far the best person i have ever brought a car from. Thanks Marion Brown for making my car experience top notch. Sinclair Family More

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