Mark Welcome | Page 27

Great experience buying new car Great experience buying a new car. Got quote online. Worked with Mark Welcome when I came in to view the car, who was very helpful and personable. No Great experience buying a new car. Got quote online. Worked with Mark Welcome when I came in to view the car, who was very helpful and personable. No pressure tactics (which I definitely experienced at other Toyota dealerships). Would highly recommend Mark, he is great! More

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This is my first experience buying a car from this hear dealership. I acquired 2019 Toyota Sienna, and couldn't be happier. Mark lead me through the entire process and he made it fun, easy and very satisfy dealership. I acquired 2019 Toyota Sienna, and couldn't be happier. Mark lead me through the entire process and he made it fun, easy and very satisfying. He is definitely knowledgeable and cares to make his clients happy. Would come back here if I need another Toyota. More

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Friendly, no pressure, and a very pleasant experience. Spend quite awhile with the salesperson and never felt pressured. He was knowledgeable and helpful. I bought a car that same day. Everyone I had conta Spend quite awhile with the salesperson and never felt pressured. He was knowledgeable and helpful. I bought a car that same day. Everyone I had contact with was very pleasant. This is my second purchase with this dealership and when it is time I will go back to them. More

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RAV4 purchase It was very easy to work with Toyota of Wellesley and Mark Welcome in the sales department. They were very friendly and helpful, and layed out all of It was very easy to work with Toyota of Wellesley and Mark Welcome in the sales department. They were very friendly and helpful, and layed out all of the options I could choose from on the Rav4. Second time buying a car from them, and I would recommend them. More

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very friendly , helpful, no pressure staff whom I dealt with were very helpful, available, friendly and informative..all without pressure to make a particular decisions...great to go ele staff whom I dealt with were very helpful, available, friendly and informative..all without pressure to make a particular decisions...great to go electric with a plug in vehicle More

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Worst customer Service plus they cheat you too I signed the lease on August 30th and they call me the next day saying they wouldn't give me the car because on I'm visa so i extend my current car le I signed the lease on August 30th and they call me the next day saying they wouldn't give me the car because on I'm visa so i extend my current car lease and went about my life and they give me a call few weeks later saying that they got TFS to approve my loan. So they give me the car in October and to my shock they charged me for an entire month from August 30th and now I get a bill for late car return fee of $350 for my old car.I literally gave my old car the day I got my new car. I tried to call them multiple times, they ignored me and when I go there they made me wait for hours. I would NOT RECOMMEND this dealership. Please save yourself from being cheated More

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An impressive service experience led me to return the next day to purchase a replacement car. Mark Welcome, sales rep, was what I like—no pressure to buy but happy to answer questions while looking; enco next day to purchase a replacement car. Mark Welcome, sales rep, was what I like—no pressure to buy but happy to answer questions while looking; encouraging & helpful pointing out features. 5 stars out if 5! More

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Salesman Mark Welcome We were in the market for a new 2019 Toyota Tacoma and came to Toyota of Wellesley. We met salesman Mark Welcome and he was very courteous and friend We were in the market for a new 2019 Toyota Tacoma and came to Toyota of Wellesley. We met salesman Mark Welcome and he was very courteous and friendly. We very quickly realized that he was extremely professional and knowledgeable. He was a very personable and not pushy gentleman. I would definitely ask for him again if in the market for a car or truck. He deserves the five stars. More

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Recent Experience at the Wellesley Toyota Prior to going to this dealership compared prices from several dealers for this same car, Wellesley Toyota was the least expensive of these dealers. W Prior to going to this dealership compared prices from several dealers for this same car, Wellesley Toyota was the least expensive of these dealers. Went into showroom around 2pm and drove out with my new car that afternoon More

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Worst customer service ever. Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the informati Recently my newly purchased RAV4 I was hit by another car. The insurance company came wrote me a check for the claim and gave me all the information. I contacted my Toyota dealership, even though they were not on the approved list as I assumed it would be best to go to a Toyota dealer especially one where he just purchased my car. Speaking on the phone with a representative of the dealership I was told to deposit the check, and bring my car in to have it repaired. When I brought my car in to be repaired the representative that I then met had no idea why I was bringing the car to that location as I should have made an appointment so that the car could be brought to a different location where the repairs would be done. The representative was extremely ambivalent when he talked to us, to the point where we had to talk to his manager. The manager also was extremely unhelpful. They had no reason as to why I had taken off a day of work, nor why I had my wife take a day off of work, to drop off the car when in point of fact I really couldn't drop off the car there. The manager eventually backtrack and said I could certainly drop the car off there but that it would probably take two or three weeks because the repair shop was so busy. Needless to say I did not appreciate being treated poorly, and misled as to the process of having the car repaired. Having just spent $25,000 cash to purchase the vehicle, I expected a higher level of customer service. At the very least I would have appreciated not feeling like I was an annoyance or doing something wrong when all I did was follow what I was told. I will never take my car for service to this dealership again, and it has soured me on owning a Toyota. Sent from my Verizon, Samsung Galaxy smartphone More

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