Mark Thomas

The customer service I received at the service department was horrible. My car was under warranty and they tried to charge me $600 to for repair. When I brought to their attention that this was under warrant was horrible. My car was under warranty and they tried to charge me $600 to for repair. When I brought to their attention that this was under warranty my service advisor acted like she didn't know. Shouldn't she know this information. Then when they repaired the issue, only one shock was repaired under warranty but when I was going to pay out of pocket they told me two shocks needed to be repaired. I'm not sure what type game these service advisors are playing but they need more training on every aspect of their job. I'm very dissatisfied and really considering purchasing another vehicle from another maker. More

by EWOODS82 Verified Customer Verified Customer

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Exceptional service from beginning to end, I highly recommend this dealership for any of your future purchases. recommend this dealership for any of your future purchases. More

by MAYERI_19 Verified Customer Verified Customer

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My experience with the salesman, Mark Thomas was super great. I felt very comfortable with making the choice. great. I felt very comfortable with making the choice. More

by slyt777 Verified Customer Verified Customer

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It was a nice experience. Everyone was very kind and we are pleased with our beautiful aviator! Everyone was very kind and we are pleased with our beautiful aviator! More

by crisraq Verified Customer Verified Customer

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We had an excellent experience at Lincoln of Cutler Bay dealership with Mark, Christian, Jesus and Herikson. They are all 5 Stars! dealership with Mark, Christian, Jesus and Herikson. They are all 5 Stars! More

by BBSILVA Verified Customer Verified Customer

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This dealership has a sales and service team that provides the customer with a unique experience where the process of purchasing a vehicle became easy and exciting provides the customer with a unique experience where the process of purchasing a vehicle became easy and exciting More

by judyfnu Verified Customer Verified Customer

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