Mark Story
Mark Story at Freeport Ford
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Mark Story

Certified Product Specialist

Freeport Ford

555 W Meadows Dr
Freeport, IL 61032

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7 Reviews
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7 Reviews

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7 Reviews of Mark Story

March 14, 2016

Dealership Rating
Employee Rating

Fairway Ford Lincoln Staff The entire staff at Fairway Ford, especially Frenchy Rochon, was very helpful in the selection of our new Lincoln MKX. I would highly recommend this d More

by newlincolnowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Tollers, Frenchy Rochon

March 06, 2016

Dealership Rating
Employee Rating

great experience The entire staff at Fairway was helpful and more importantly, knowledgable through every process of buying a vehicle. I was looking for a newer nicer More

by abombinbigblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frenchy Rochon , Mike and Jim

February 27, 2014

Dealership Rating

1000% Hassle Free, value-loaded and customer-focused service....these guys put the "A" in Amazing! Thank you for inventing a new expectation on what a car eealer should be. More

by Scampbell1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Tollers, Ryan Garrett

February 05, 2013

Dealership Rating

All I can say is within 5 years, we have bought 5 All I can say is within 5 years, we have bought 5 vehicles (husband, niece, myself). I believe in loyality when proven it is earned. Yes, they earn More

by Carol Reineke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 27, 2012

Dealership Rating

The level of service provided was "Amazing", Mark Story was both extremely knowledgable in regard to the product and sensitive to my needs. I look forward to the next opportunity to work with Fa More

by bbatease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 06, 2012

Dealership Rating

I will never ever go back to Fairway Ford. They will say anything to get you to buy a vehicle. Mark Story will promise to get you a unicorn if you asked him to get you to agree to buy a vehicle. He lied to More

by Ajr5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mark Story

Jun 06, 2013

Freeport Ford responded

We appreciate your feedback and apologize for the time it took to make your situation better. Thank you for the positive comment on working with Adam Tollers. I appreciate your opinion's. We have since then taken a new approach on making sure we meet customers expectations and have good clear communication for what people expect. We have developed a new process at delivery to assure that we know if a salesperson promises something without authorization to make sure we follow up with all of our commitments. We really do care what you think and are always trying to improve our processes to make the customer have a more enjoyable experience before and after the sale. Any further question please contact Adam Tollers 815 232 6868

April 01, 2012

Dealership Rating

The team at Fairway Ford went above and beyond our expectations with our recent purchase! The Staff has always been very friendly and willing to help. More

by MJNShelby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Story, Kevin White, John Gobeli

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