Mark Stoller

Yo, so I had a Nissan Rogue for 3 years, then I swapped the lease for a Nissan Titan. I kept the lease for 3 years and decided to buy the truck, worst decision ever! The car started acting up after 40k mil the lease for a Nissan Titan. I kept the lease for 3 years and decided to buy the truck, worst decision ever! The car started acting up after 40k miles. I called them and they said it was normal. Then, at around 49k miles, the reverse gear started acting up. So I called on March 28th and asked them to check it out. They didn't get to it until a week later. I took the truck to the dealer and they said my transmission needed to be replaced. I asked about my warranty and they said it had expired on March 26th. They wanted $11k to fix it and said I had to pay out of pocket. They didn't care about me as a customer. Just so you know, they said I called 2 days after my warranty expired, but when we bought the truck on March 26, 2019, I didn't pick it up until March 30th. I tried contacting Nissan Corporate Consumer Affairs and spoke to this guy named Mathew. He was a real jerk and said it was his final decision and there was nothing I could do. More

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Let me tell you all the tale of Marlboro Nissan and how truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group truly horrible they are from a customer experience perspective. Daughter needed a new car and since I was a part of this "amazing" networking group BNI Marlborough I brought my daughter to Marlboro Nissan because one of the members "your friend in the car business" was part of the group. Mark was kind enough to get us a great deal on a wonderful little Nissan Sentra Midnight. He made sure to call 3 or 4 times a day to make sure we could get there before this little gem sold. When we finally arrived for a test drive, Daughter made mention of a warning light and Mark, thankfully, waived off her absurd female concerns and assured her it would be fine. So we purchased the car, because BNI members take an oath to deal honestly and fairly. We go through the paperwork with the business manager, very exciting. We also note the warning light and again we are assured these silly concerns would all be taken care of, then, we go to take delivery. Daughter drives off the lot and a mile in the same waring light came back on?!? Shocked I was, as I was assured by two honest, competent professionals that this minor thing would be addressed, clearly, it was not, and then... It turns out Mark never sent the paperwork to my insurance company so Daughter was driving an unregistered and uninsured vehicle, so I had to park her and get a rental. Now, Mark will tell you he sent it twice by fax and three times by email, maybe. I will say I have had multiple dealers send info to my agent and never once has one been missed until this one. I called, texted and emailed Mark and all his management on this issues and I was surprised when not one have the intestinal fortitude to return my call. Mark did have a very valid excuse he "usually doesn't deal with insurance". Fine, we get that taken care of, and then... Inspection time. So this wasn't exactly what we expected. Much to my chagrin, the car failed inspection. Shocked, I called the dealer and I was dismayed when no one answered or called me back. The service manager said "This car should have never left the lot" There was water in the taillight and a new assembly would need to be ordered. Now after being uninsured and unregistered, we now have no sticker, and the dealer refused to provide a loaner. Oh, still haven't seen nor heard from Mark. Fine, more money out of my pocket. So we schedule the repair that was supposed to have been done before we picked up the car as well as the taillight and sticker, and then... We walk into the service department, after both having to take time out of work, at out appointed time, and sonofagun, they don't have the taillight or the sensor for the other part but "they'll try". Eventually, AMD got a call and the service department told her they could get the sticker done but "she can't say the warning light was on during the test drive". Fine, whatever, get the sticker. Anyway, we brought it back Monday for the sensor, yea turns out there was another electrical issue, they would need to keep it another day. As of now, the car has been driven home from the dealer and no more lights have come on but Daughter is away for work so the car hasn't moved since we brought it home. Marlboro Nissan = 0 stars would not recommend Please tell your friends More

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Excellent Great service very easy to deal with made me feel comfortable. Had the car I wanted at the price I wanted . mark made leasing my new car very easy. Great service very easy to deal with made me feel comfortable. Had the car I wanted at the price I wanted . mark made leasing my new car very easy. More

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Mark Is awesome Mark was very helpful beyond words , he didn't pressure me into buying any vehicles he was straight foward type person which i liked and he seemed ove Mark was very helpful beyond words , he didn't pressure me into buying any vehicles he was straight foward type person which i liked and he seemed overall concerned i get the RIGHT vehicle for me , i would recommend mark to anyone looking for a new or used vehicle , he knows what he is talking about and is willing to answer any questions you might have . thanks for being awesome mark!!!!! Jessica More

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Service Very professional and friendly. Average wait time for inspection sticker. This is my second new car that I bought at Marlborough Nissan. Special tha Very professional and friendly. Average wait time for inspection sticker. This is my second new car that I bought at Marlborough Nissan. Special thanks to the employee who assists you when you pull up to the service area. More

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New Car Purchase great dealership Had a great experience in buying our Nissan Sentra from Mark Stoller took the time to show us different models and options and Service People are gre Had a great experience in buying our Nissan Sentra from Mark Stoller took the time to show us different models and options and Service People are great along with Sales Manager Josh Keevan More

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Marlborough Nissan is the best dealership I have been working with Marlborough Nissan for more than 20 years! I would even remotely consider going anywhere else! In the sales department, mark I have been working with Marlborough Nissan for more than 20 years! I would even remotely consider going anywhere else! In the sales department, mark stoller is the man you want to see! In finance peter is the best! The service department guys are always kind considerate and very thorough! If you want to buy a Nissan, go to Marlborough Nissan!!!! You won’t be dissappointed! Thank you Mark, Peter, and the Service Department! More

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Wow!! Super!! From the second I pulled onto the lot I couldn’t have asked for a better car buying experience. Everyone was incredibly helpful and friendly, Super!! From the second I pulled onto the lot I couldn’t have asked for a better car buying experience. Everyone was incredibly helpful and friendly, it was a no hassle, no pressure experience. All questions were answered and I drove away a very happy, (3x returning!) customer More

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Amazing service Matt was amazing! I told him in general what I was looking for and he came up with a few suggestions. I was able to ask any question I had and he was Matt was amazing! I told him in general what I was looking for and he came up with a few suggestions. I was able to ask any question I had and he was knowledgeable about the cars. I ended up picking a Rogue which I had wanted but didn't think I could afford. They worked out a fair price and I am very happy with her! They also gave me a loaner car when I needed one so I didnt have to extend my rental. I would definitely recommend Marlboro Nissan to any one in the market for a car. More

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Excellent experience I am now a third time customer here and have always has positive experiences. From Mark the salesman to Dan and his staff I have always been treated l I am now a third time customer here and have always has positive experiences. From Mark the salesman to Dan and his staff I have always been treated like a valued customer. The sales experience has always been simple and fair. Always helpful courteous and professional. I would nightly recommend mark More

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