Mark Stevens | Page 18

Excellent customer service received from Mark Steven’s. Was very informative explained step by step to make the car shopping experience go as smooth as possible. Dealership was very clean organized Was very informative explained step by step to make the car shopping experience go as smooth as possible. Dealership was very clean organized More

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Excellent experience at this dealer. The process went smoothly and they took the time to go over the features and app with me. The process went smoothly and they took the time to go over the features and app with me. More

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Good experience - it was very efficient. No delays. No issues. Recommend to others. No hassle No delays. No issues. Recommend to others. No hassle More

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Mark was above and beyond help with me. . very patient and hooked me up. Highly very recommended!! . very patient and hooked me up. Highly very recommended!! More

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Toyota Wallingford is one of the best car dealerships in CT, Mark Steven was very helpful throughout the process. CT, Mark Steven was very helpful throughout the process. More

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We had a wonderful experience today. Mark was great to work with. Not only was he knowledgeable, he was also kind, and transparent. We are definitely going to recommend our friends and f Mark was great to work with. Not only was he knowledgeable, he was also kind, and transparent. We are definitely going to recommend our friends and family to this dealership. More

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This car buying experience was the best we have ever had. Mark was professional and knowledgeable and we never felt pressured. We left with a better car than we planned for and didn’t go beyond our budget. Mark was professional and knowledgeable and we never felt pressured. We left with a better car than we planned for and didn’t go beyond our budget. More

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The entire process was smooth and easy with no issues, by far the easiest car purchase I’ve ever made. far the easiest car purchase I’ve ever made. More

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The whole deal did not take long at all. They were honest with me on what I needed to put down and how much my payment would be. I did not feel pressured at all and walked out with what I wa They were honest with me on what I needed to put down and how much my payment would be. I did not feel pressured at all and walked out with what I wanted. Thanks More

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I leased my Sienna at the worst time in the market but I was in need. After contacting several dealers I wanted to make something local work for me. I went into Toyota of Wallingford, on my electric scooter was in need. After contacting several dealers I wanted to make something local work for me. I went into Toyota of Wallingford, on my electric scooter, and was greeted kindly by Mark Stevens. I was in the car business for many years and to have a customer roll in on a scooter to buy a car would put up red flags but Mark was a professional and did not even question the situation. Rather he respected my time and truly listened to my requests. He did not pressure me and was very open to the status of the market and what to expect. We did a decent sized test drive and Mark really let me get a good sense of the vehicle. His product demonstration was very good and he was able to answer all my questions. The trim level they had was a bit heavier than I wanted, so Mark did a great job of showing me what features I would have in the trim level I ended up working a deal on. I came back with my wife and son (age 5), which the dealership is a great experience for kids with cars in the air, transformers like statutes, monster trucks outside, and a spinning car on the showroom floor. Mark engaged my wife in the process, which is always great to see as many salespeople don't focus on the family decision that buying a car can be. We worked out a deal that was very fair for all parties. They made money but did not rake me over the coals. The manager Chris had good negotiation demeanor and respected my offers while doing his job. We met at a number that I felt comfortable and even when the paperwork came out and I noticed a slight error, Mark asked Chris to correct it in my favor and they did. I placed the deposit that day for an incoming Sienna. I was fairly open to trim, my only requests were not the color white or brown. We landed on an XLE with some nice worth it adds, grey in color. In general the specs on their inventory was very good, so they get the right kind of cars for the market, not crazy loaded up with useless adds. Took about 2 weeks for the vehicle to come in as it was in transit. Mark was communicative through the whole process. On the day of delivery I was out and about on my electric scooter and on my way to the dealership it lost power about 2 miles away. I called Mark and said I can walk but will be about a half hour late. He then offered to come pick me up, which I gladly took him up on. He got to me within 5 minutes, I even told him to pick me up in my new car so that way I could just load up the scooter once. Mark's customer service in this situation was above and beyond. I did the finance paperwork and again, they really respected my time and made it very seamless and quick. Sohail, the finance manager, was honest, straightforward, and professional. They did not try any funny business, and honored my requests for how I wanted the paperwork to go. At the end Mark gave me a tutorial of the vehicle. Being a car guy I tried to decline but Mark pointed out some things and I found his presentation very helpful. Very good on him to make sure his clients feel comfortable in the car they are driving for the first time. Marks's follow up since has been great. He has been available for any of my questions and did courtesy check ins through my first few months of ownership. I refer anyone I know looking in the Toyota segment to go to Toyota of Wallingford and speak to Mark Stevens. More

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