Mark Steltz | Page 11

Mark and Mark did an exceptional job on taking care of our deal. This is our 3rd vehicle from this dealership and we are very pleased on how they handled us from start to finish. Thank you Gentlemen! our deal. This is our 3rd vehicle from this dealership and we are very pleased on how they handled us from start to finish. Thank you Gentlemen! More

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Customer oriented in everything they do from the sales team, to service, and most importantly know they know our family and our transportation needs. As a result, we have been loyal customers and will con team, to service, and most importantly know they know our family and our transportation needs. As a result, we have been loyal customers and will continue to for future purchases. Thank you. More

by BUFF3478 Verified Customer Verified Customer

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We have been going to Mark Steltz at Piazza Acura Reading for many years. He is honest, trustworthy, and treats his customers with the utmost respect. We highly recommend his services! for many years. He is honest, trustworthy, and treats his customers with the utmost respect. We highly recommend his services! More

by mperiandi Verified Customer Verified Customer

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Outstanding Dealership, very helpful and Professional. This is my third time buying a vehicle from Piazza Acura. # 1, I will be recommending this dealership to all of my friends and family. This is my third time buying a vehicle from Piazza Acura. # 1, I will be recommending this dealership to all of my friends and family. More

by Wilburnbobby Verified Customer Verified Customer

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Everyone was very knowledgeable and attentive. Jennifer in service was especially informative and pleasant to work with. I like that they have separated the Acura and Honda service areas. It is more comfor in service was especially informative and pleasant to work with. I like that they have separated the Acura and Honda service areas. It is more comfortable. More

by A.HENDER Verified Customer Verified Customer

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2018 TLX I bought a TLX this week and I can not say enough wonderful things about the staff at Piazza Acura. My salesman Bob was very friendly, and the General I bought a TLX this week and I can not say enough wonderful things about the staff at Piazza Acura. My salesman Bob was very friendly, and the General Manager Pat was very helpful and a great person. They made my experience truly great, and will be purchasing all of my vehicles from here. More

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Maintenance and other services on this visit. Great service with friendly customer service reps. They work with their customers and try to accommodate our needs and requests, would definitely rec Great service with friendly customer service reps. They work with their customers and try to accommodate our needs and requests, would definitely recommend Piazza Acura for sales and service. I have had an Acura since they started selling them in the Reading area. More

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8th Car from Piazza This is my 8th car from Piazza Acura/Honda. I have never had nothing but a great experience every time. Even with converting a lease to a purchase, I This is my 8th car from Piazza Acura/Honda. I have never had nothing but a great experience every time. Even with converting a lease to a purchase, I was out in under an hour and feel as though I got the best deal possible. Will always return for quality products and quality staff. More

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Financial Manager - A Nightmare This was an already uncomfortable situation for me. I didn't want to buy another car since I tragically lost my mother in an incident with my last veh This was an already uncomfortable situation for me. I didn't want to buy another car since I tragically lost my mother in an incident with my last vehicle just 3 weeks earlier but I needed to. I had my heart set on a Honda CR-V. My salesman, Mark S., was friendly and considerate as expected in a salesman. I had my fiancé with me and knowing that I'm faced with unexpected funeral costs, he wanted to leave with a good deal. Otherwise, no sale. My fiancé told me, "be prepared to walk away, there's plenty of cars out there". And he was absolutely right. As I said, Mark S., our salesman, was a nice person to work with and I wish I could say that he made up for the horrible experience we had with Acura Piazza of Reading's financial manager, Matt Stefan, but sadly, he didn't. When my fiancé made our counteroffer, Matt Stefan became unprofessional, rude, and condescending. It was truly appalling, that someone you expect to exercise a certain level of professionalism would talk to customers with such insult and degrade. I felt truly uncomfortable in the presence of Matt Stefan, because it was as if he had no filter. He just said what was on his mind. He was offensive. I didn't think this kind of behavior was acceptable at car dealerships. I don't want to sound dramatic, but Matt Stefan became aggressive when talking numbers. Throwing his pen on his desk and repeatedly asking "why" we weren't accepting his deal. He was upset that he wasn't "making any money on this car". All the while, my fiancé and I remained calm and walked away, stating that, "he had our number" if he changed his mind. And like a child who needs to have the last word he said, "And you have mine!". Matt Stefan later stopped my fiancé in the parking lot and made yet another offer, one that came close to ours and one that we regrettably accepted. I dreaded having to step into his office for the second time to sign paperwork, and I hope I never have to see his face again. Obviously I won't ever be going to Piazza of anything anymore for future car sales, but I just hope this isn't the future of car buying. I understand money needs to be made, but kindness and professionalism goes a long way. The sale was made, but I will forever remember this hostile experience and know that it had everything to do with the way Matt Stefan treated us that day, and the day after (we unfortunately had to go there the next day also because the tire pressure light was on and there was a crack in the windshield). More

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