Mark Snyder

staff was extremely helpful and thorough in solving my problem. Work was done quickly too problem. Work was done quickly too More

by JOAN_LEBER Verified Customer Verified Customer

Report | Print

I've written a couple of reviews about this dealership. To conclude my reviews on Golf Mill Chevrolet the overall experience with them has been exceptional. Working with the team was great. Mark went above To conclude my reviews on Golf Mill Chevrolet the overall experience with them has been exceptional. Working with the team was great. Mark went above and beyond to make things happen. Brook exceeded my expectations on services and made sure she kept me informed about my vehicle. My overall experience was extremely great. Thank you Mark and Brook for working and helping me with my vehicle More

Report | Print

Excellent service Service was done in a timely manner would recommend it to other people would recommend it to other people More

by MIKEEES Verified Customer Verified Customer

Report | Print

Very good job for you guys coming next time ok nice to see next time see next time More

by 007UJN Verified Customer Verified Customer

Report | Print

Kenzie and Mark are warm and approachable who understand your concerns when it comes to taking care of your vehicle. In this day and age where vehicle service is endlessly available ,they really work hard t your concerns when it comes to taking care of your vehicle. In this day and age where vehicle service is endlessly available ,they really work hard to earn your trust and business. More

by DHOUTPIL Verified Customer Verified Customer

Report | Print

I had the worst experience at Golf Mill, and I will not be back. It had nothing to do with Raelynn, but all to do with the service manager Mark, and Jessica. On Friday Nov, 15th. I called the dealership be be back. It had nothing to do with Raelynn, but all to do with the service manager Mark, and Jessica. On Friday Nov, 15th. I called the dealership because my brakes that had been replaced a year prior were rubbing. I spoke with Jessica on the phone, and explained to her that my brakes should not be out after 1 year. She told me that it was my driving habits. I told her my driving habits had not changed. She sets up my appointment, and when it comes over it has the following note. “Brake System Diagnosis • cs wore through brakes in less than a year and is very unhappy. i advised him that his driving habits could pay contribution to this issue. customer didnt listen to me” now I’m not exactly sure why Jessica felt she should have an opinion when she didn’t even work at the dealership when my brakes were originally installed. Last year I had my front and rear brakes done separately, but both at Golf Mill. Each time they were done I had to come back because my alignment was off and I almost crashed my car on the Stevenson heading to work as my car was pulling to the left. When I arrived at the dealership on Monday the 18th. I asked Raelyn if she could tell me who set my appointment as I wanted to speak with a manager. She told me that it was Jessica who set the appointment, and that Mark was the manager. When I showed Mark what Jessica had written. He said that he didn’t see that problem. The fact that I had to explain professionalism to a service manager was beyond troubling to me. I took a seat so that my car could be looked at. Raelyn came back and told me that my front brakes were gone and that it was going to cost me $867. I explained to her my brakes were barely over a year old. There should be no way that they are that bad. I asked her to get the manager. She took me to Mark. I asked how are my brakes that bad after a year. That they should last 40k miles for city driving and 60k for highway. Which is 3 years. He tried to tell me that it was my driving habits. I told him I come from a UAW family. We will not insult my intelligence. He brought out the notes from last year when I had to come back because my brakes and alignment was done correctly. I told him I’m aware. You all did the work. He told me I drove 25k miles. To which I replied those were highway miles, and if that’s the metric you are using, I should get 35k more miles out of these brakes. He then responded to me and said that he doesn’t come to my place of employment and tell me how to do my job. He said he could take 15% off, and bring the price down to $715. I told him to get my car and I would go elsewhere. That I was not paying that for brakes that were replace a year ago. I took my car to a body shop in the area. The did my brakes for 649 out the door. They explained that the calipers were on too tight. That they ground down my brakes. They also took pics for me. It is sad to see that Customer Service is not a priority for Golf Mill. More

by MARQU122 Verified Customer Verified Customer

Report | Print

Terrible service, takes too long. Didn’t figure out the problem on our brand new vehicle. Bought multiple vehicles Didn’t figure out the problem on our brand new vehicle. Bought multiple vehicles More

by TOM@MCMAHONSERVICES.COM Verified Customer Verified Customer

Report | Print

THEY WERE VERY GOOD AND PROFESSIONAL. IT WAS READY ON TIME AND I MADE ANOTHER APPOINTMENT. IT WAS READY ON TIME AND I MADE ANOTHER APPOINTMENT. More

by MKA489561 Verified Customer Verified Customer

Report | Print

Christopher Smit was excellent. He explained everything about our EV and answered all our questions. It is our first time buying an EV and the fears that we had of changing between He explained everything about our EV and answered all our questions. It is our first time buying an EV and the fears that we had of changing between a gas car to an electric car he had eased all of our fears. We always had Chevy gasoline cars We heard all kind of false stories about electric cars. We explained to him what they were and he eased our minds. My husband, who does not like technically Christopher made it so that he could understand which is very hard to do, but Christopher did it. He gave us all the information that was needed to ease our minds so we bought our first Chevy EV equinox and we love it! We have always loved Chevy and trusted Chevy so thank you Christopher! More

by WENOTI56 Verified Customer Verified Customer

Report | Print

Brooke was very professional and attentive. She helped tremendously with a loaner vehicle while my truck was being worked on and when parts were not available she helped me get in touch with th She helped tremendously with a loaner vehicle while my truck was being worked on and when parts were not available she helped me get in touch with the right people to facilitate getting those parts ina timely manner. Best service I have reciprocated at any Dealership. And gave me renewed value in the Chevrolet product. More

by J_LISCIANDRELLO Verified Customer Verified Customer

Report | Print