Mark Shirk

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Cumberland Chrysler Dodge Jeep Ram! We are delighted to hear you found us the best place to have a vehicle serviced and cost efficient. At Cumberland, we strive to offer honest, reliable service and top of the line products at prices customers can understand. We value your feedback so please don’t hesitate to reach out if there is anything else we could do better or differently. We look forward to seeing you again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide feedback about your firsthand experience with Cumberland Chrysler Dodge Jeep Ram. We apologize that the service on your Jeep did not meet your expectations. We take our customer service very seriously and strive to ensure that each of our customers receive the best possible care. We will discuss this review with our service department and take your feedback into consideration as we strive to improve. To make up for any inconvenience, please don't hesitate to contact us directly so we can do what we can within our power to make it right. Thank you for sharing, and please don't hesitate to reach out if there is anything else we can do for you.

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your review about your experience at Cumberland Chrysler Dodge Jeep Ram, Mark , and the team here are so glad that we were able to meet your expectations with your vehicle purchase. We understand how important it is for you to be comfortable during this process and our goal is to make sure that all of our customers leave feeling confident in their decision. Thank you so much for taking the time to write such an amazing review of your experience with us and we look forward to future business!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review. We're so glad to hear of your great trading experience at Cumberland Chrysler Doge Jeep Ram and delighted that our team was helpful and professional. Our team has a passion for helping people get the car they love, something we know comes through in their interactions with our customers. We are always learning ways to increase our level of competence and service, so your kind words mean a lot to us. Thank you again for taking the time to share your review! We look forward to seeing you in the future with all your automotive needs.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us, we value your feedback. I apologize for the confusion over the initial appointment date and that a part needing to be ordered has taken so long to arrive. I’m sorry you haven’t been able to enjoy the full benefits of driving your vehicle and understand this must be frustrating for you. We are advocates for our customer satisfaction and do our best when it comes to providing great service at an affordable price. We would like to offer an additional installation discount as a gesture of goodwill for the inconvenience encountered with this service visit – please contact us via the number provided on our website and we can provide more details. We hope that this helps make up for any poor experience and look forward continuing on this journey with you as a valued customer. Thank you again for your patience and feedback; we’ll be here if you have any questions or need help with anything else.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram! It is delightful to hear that you had such an enjoyable experience with us. We are committed to providing excellent customer service without ever being pushy, so we are thrilled to hear that was experienced. We look forward to serving you' in the future. Thank you for choosing Cumberland Chrysler Dodge Jeep Ram!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about our service department at Cumberland Chrysler Dodge Jeep Ram. We're delighted to hear that we got you in and out quickly, and that you enjoyed our comfortable waiting area with complimentary coffee. Our team works hard to provide only the best care to everyone who visits! We appreciate your review and hope to see you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to rate your experience at Cumberland Chrysler Dodge Jeep Ram. We are always delighted to hear positive reviews from our satisfied customers. We pride ourselves in delivering a professional and courteous customer service experience. We appreciate your kind words on how our team made your dealership visit a memorable one. We hope to have the pleasure of seeing you again soon!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your glowing review of Cumberland Chrysler Dodge Jeep Ram! We are thrilled to hear that Mark could help make your experience so effortless and positive when purchasing your new Jeep Wrangler. Our goal is always to provide exemplary service and it sounds like we hit the mark in that regard with your visit. We look forward to servicing your Jeep with the same level of dedication and care, and thank you again for your loyalty!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review of Cumberland Chrysler Dodge Jeep Ram! We are so delighted to hear about your positive car buying experience. We take great pride in having happy customers, and Mark is an important part of that team. We are thrilled that you found our service and staff to have been pleasant during the process, and we truly appreciate your taking time to share your positive experience. We look forward to helping meet all of your automotive needs for many years to come. Thank you for choosing us!