Mark Pua | Page 12

What can I say about the Great Mark Pua! He is kind, organized, never angry/rude, always goes over my multi-point inspection and never fails to look beyond professional. I hope my son grows up to never organized, never angry/rude, always goes over my multi-point inspection and never fails to look beyond professional. I hope my son grows up to never be him though. That’s because Mark Pua is his own man. Not a boy, not a child. A man. He deserves nothing but success while being with Rudy Luther Toyota. Mark Pua will always earn my business. Mark Pua 2020 . I hope you’re reading this Mark and I know no one ever tells you but good job Man! More

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Best Service Center Around!! Always provides excellent service that is quick and very reliable. It is easy to build trust with how well they keep you informed as to the status of Always provides excellent service that is quick and very reliable. It is easy to build trust with how well they keep you informed as to the status of your vehicle. Mark was very helpful in explaining the work that was needed and being done as he kept in contact with me on a regular basis. I have worked with Mark in the past and he is definitely one of the best!!! More

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brake pad; hub and bearing Without knowing what was wrong with my vehicle, except a loud noise that wasn't going away, Mark immediately offered to have his manager test drive my Without knowing what was wrong with my vehicle, except a loud noise that wasn't going away, Mark immediately offered to have his manager test drive my car to determine what might be the cause. Very shortly afterwards, they explained how there was uneven wear occurring, which explained why it was not noticed at my last, recent appointment. He explained in detail what were the most probably reasons and recommended the next best course of action. A quick review, after inspecting the brake area, provided the cause of the problem and again Mark took his time helping me to understand how it could have occurred and what needed to be done, what was urgent and could be possibly put off for me to reschedule and have fixed later, depending on my budget. They estimated the price and time required, and both came in under budget. He kept me well informed and it was so good to get back into my vehicle and have the noise gone. Problem solved. More

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Excellent service Mark Pua was extremely pleasant, professional and thorough. He actually walked me back from the service suggested when I made the appointment, and cam Mark Pua was extremely pleasant, professional and thorough. He actually walked me back from the service suggested when I made the appointment, and came up with an alternate plan going forward. Now going on almost a decade of exclusively having my vehicle taken care of at this dealership, I continue to be impressed with the service department personnel and the quality of work. More

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Very impressive and professional Rudy Luther truly raises the bar for car dealerships. Very impressed with the entire experience. Wendy was very helpful, no pressure, very professio Rudy Luther truly raises the bar for car dealerships. Very impressed with the entire experience. Wendy was very helpful, no pressure, very professional and patient, and found us the car that we wanted at a very competitive price. Also impressed with Peter (Business Mgr) that executed the final delivery paperwork was very, helpful, informative and no pressure to buy the buy the extended warranties. We did have Highlander at another dealership that my wife liked with great pricing but the new car Wendy and the new car manager fought to find us a similar car at similar pricing. Very impressed with a FULL TANK of gas at delivery and a tin of chocolate cookies in the mail a few days after delivery. Went in today to pickup the license plates and service dept not only put them on quickly but also washed the car! Professional experience from beginning to end. We will send other friends to Rudy Luther for a new car! More

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Experience Our last two visits, Mark was our customer service representative and he was caring, up front and professional. He worked to help get our car fixed q Our last two visits, Mark was our customer service representative and he was caring, up front and professional. He worked to help get our car fixed quickly as we had some issues right before a time-sensitive road trip. More

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Great customer service with quick turnaround. Check in with Eric was super fast. Ryan was very professional and understanding with an issue. Alignment and tire pressure monitoring system issue Check in with Eric was super fast. Ryan was very professional and understanding with an issue. Alignment and tire pressure monitoring system issue were resolved in short hour. Thank you Got a tire quote from Mark. Very friendly and easy to deal with as well. Thank you guys and keep up the good job More

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Got the expert help I needed When my Prius battery had to be jump started twice in two days I called the dealership and got the support I needed. After the second jump start I he When my Prius battery had to be jump started twice in two days I called the dealership and got the support I needed. After the second jump start I headed to the Service department and received excellent service from Mark Pua. After a battery test, the cost of which was waived, I was given all the options, including keeping the current starter battery, but chose to have it replaced. No pressure, just lots of collaboration and mutual respect. Very much appreciated. More

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On the worst bitter day this January I had a late afternoon appointment on that bitter cold day this January. I came into the service department 2 hours earlier as I wanted to get home as I had a late afternoon appointment on that bitter cold day this January. I came into the service department 2 hours earlier as I wanted to get home asap, Marc was great and managed to get my car in line for servicing. He also worked with me re. the amount of service I needed due to cost. The people at check out are efficient and friendly. I have had my Prius 10 years and have never been unsatisfied with the service at Rudy Luther. More

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2016 Toyota Avalon Service Mark Pua was very kind after finding out my husband had passed away in September, 2018. Service was spectacular. I had my 2013 Toyota Avalon totaled Mark Pua was very kind after finding out my husband had passed away in September, 2018. Service was spectacular. I had my 2013 Toyota Avalon totaled in a severe car accident and had purchased a used 2016 Toyota Avalon from my friends at Metro Motor Cars. My new 2016 needed an oil change, wipers, etc. The service is spectacular at this dealership! More

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