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Mark Morgello
Mark Morgello
Volvo Certified Service Advisor
Crest Volvo Cars
6020 State Highway 121
Frisco, TX 75034
116 Reviews
I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.
Read moreDealership Experience
9 mos
Industry Experience
35 yrs, 5 mos
Languages Spoken
English
116 Reviews
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116 Reviews of Mark Morgello
December 29, 2025
My service was A1 and as a loyal member with Volvo for 11+ years I expect exceptional work and they provide exceptional work and service. Mark did a great job of keeping me updated on the status of my ca 11+ years I expect exceptional work and they provide exceptional work and service. Mark did a great job of keeping me updated on the status of my car through all the phases. More
by Sunny
Verified Customer
December 28, 2025
Service managers are always on top of things and keep me well informed. Mark and Ally are great! I was disappointed the dealership would not honor the price on the Polestar performance upgrade from a f well informed. Mark and Ally are great! I was disappointed the dealership would not honor the price on the Polestar performance upgrade from a few months ago, so I passed on getting it installed. More
by chrisnobleplano
Other Employees Tagged: Ally Gallagher
December 24, 2025
It has been an awesome experience with Crest Volvo. They truly go above and beyond for their customers. I am so glad I chose this dealership to buy my first Volvo. My salesperson Alan was amazing. I wi They truly go above and beyond for their customers. I am so glad I chose this dealership to buy my first Volvo. My salesperson Alan was amazing. I will be requesting him again for future purchases! Thanks Crest Volvo. More
by MARISELA.LIMON91
Other Employees Tagged: Rachael Mergott, Max Caplin, Skye Warner, Alan Orozco, Caden Leggett
December 18, 2025
Thank you Mark and Crest Volvo Service Department for helping us repair our XC60. We've worked with Mark several times and he has always been helpful and professional. We appreciate the technicians and helping us repair our XC60. We've worked with Mark several times and he has always been helpful and professional. We appreciate the technicians and the team at Crest. More
by WHITNEYNORBY
December 17, 2025
I had an exceptional experience with the Crest Volvo service team! From start to finish, the entire process was smooth, professional, and stress-free. A special shoutout to Ford Lyn — their communicatio service team! From start to finish, the entire process was smooth, professional, and stress-free. A special shoutout to Ford Lyn — their communication, attention to detail, and commitment to customer satisfaction truly stood out. Lyn made sure everything was explained clearly and that my vehicle was handled with care every step of the way. It’s clear that the Crest Volvo team takes pride in their work and genuinely values their customers. I left feeling confident that my car was in great hands. Highly recommend this team to anyone looking for outstanding service and a team that goes above and beyond! ⭐⭐⭐⭐⭐ More
by Hari
Other Employees Tagged: Lyn Ford
December 17, 2025
Hoping this is a one time issue, but there weren't clear communications about timelines from when car was queued for service, updates on the inspection, and when the car would be ready. Service representati communications about timelines from when car was queued for service, updates on the inspection, and when the car would be ready. Service representative should have reached out more often to provide updates either via text or phone call. More
by jodoo
Other Employees Tagged: Lyn Ford, Bryan Bingham, Jasmin Umanzor, Fabian Salazar
December 16, 2025
Great Customer Service from Mark Morgello. Thank you for taking care of of my car and me. I appreciate it. Thank you for taking care of of my car and me. I appreciate it. More
by vquinby57
Other Employees Tagged: Bryan Bingham
