Mark Minnis | Page 2

Dealership WOULD NOT return my phone calls regarding buying the vehicle. I called 4+ times. Finally, I decided to force them to deal with me by going to the dealership. Mark and Lahn were very helpful buying the vehicle. I called 4+ times. Finally, I decided to force them to deal with me by going to the dealership. Mark and Lahn were very helpful in taking my money. No sales involved. If there is a reason I would refuse to deal with them again, it’s their inability to return my calls. If you cant get a call back when you are ready to buy, when will you? More

by bcarter13 Verified Customer Verified Customer

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Mark was easy to work with. Lanh was by far the best finance representative I have ever worked with. Lanh was not attempting to force add-ons on me, he listened to what I wanted Lanh was by far the best finance representative I have ever worked with. Lanh was not attempting to force add-ons on me, he listened to what I wanted and explained my options. More

by chardy04 Verified Customer Verified Customer

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Mark is the worst salesman I have ever dealt with. He does not get back to you and when he finally does, he has every excuse in the world as to why is not doing his job. I DO NOT recommend using him. He does not get back to you and when he finally does, he has every excuse in the world as to why is not doing his job. I DO NOT recommend using him. More

by chet9 Verified Customer Verified Customer

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I get great service at Classic Elite Buick GMC. They have been responsive to handle any service issues that have arisen. They have been responsive to handle any service issues that have arisen. More

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Daniel was great to work with, he made everything work and the process was smooth and easy. and the process was smooth and easy. More

by mikeacademy Verified Customer Verified Customer

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Everything and everyone was great at Classic Elite except for Shannon Eiler, the sales manager, who was a jerk. I got a trade-in quote for my vehicle online and they did not honor that quote. Shannon was a j for Shannon Eiler, the sales manager, who was a jerk. I got a trade-in quote for my vehicle online and they did not honor that quote. Shannon was a jerk about it. I think because I'm a woman and using the "friends and family discount" I got (my son is an engineer with GM in Austin). "We're not making any money" was what Shannon kept saying after he came out to meet me after me rejecting 3 packages they kept presenting. Nonsense, I politely answered. (I mean REALLY??!! Do I really care this dealership is not making any money?! Please.) I got my son on the phone, he got me an even higher quote from CarMax. I left, sold my car to them in about 30 minutes. Went back to Classic Elite the next day and FINALLY got all the add-ons taken off the final offer, and FINALLY bought my Buick Envista that I had waited 4 months for. Yes, I was glad I got more money for my car, and my salesman, Mark Minnis, was great, as was Lanh, but Shannon was a jerk...and that's putting it nicely. I said I didn't want any add-ons, I said I wanted them to honor their online quote for the trade-in, but it took me many extra hours to get my new Envista, and I am still pissed off about that. It worked out in my favor, but 3 months later, I get this email asking me to review Classic Elite. I am taking the time to leave a 1 star review for Shannon Eiler. He got 1 star only because my maiden name was Shannon. It's because of him the dealership got a 3 star rating. I added one each for Mark and Lanh. Why does buying a new car have to take all day and too many negotiations?! I said I didn't want any other add-ons. OVER and OVER and OVER again. Thank you for reading this. Stand your ground!! More

by bitsyso Verified Customer Verified Customer

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As always, this buying experience was smooth, and all the staff involved were very helpful. staff involved were very helpful. More

by kennyprice59 Verified Customer Verified Customer

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Don't know who Shannon is or why I am being asked to rate her. Mark was a decent salesperson but has not responded to follow up emails post purchase. Michelle told me the car I inquired about online was her. Mark was a decent salesperson but has not responded to follow up emails post purchase. Michelle told me the car I inquired about online was available, so I drove to the dealership that day only to find out it wasn't available. Luckily, there was another car on the lot that met the specifications I was looking for. The buying process was way too long. I was there for over four hours and had to come back the next day to pick up the car I purchased. I was originally told it would be ready the day I was there and signed papers. Overall, not a great experience, and, I have received zero customer service or response to my emails since my purchase. At this point, I can't say I will be a return customer - nor would I recommend you to friends or family. More

by datay53020 Verified Customer Verified Customer

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Great attention and personal service, also the environment in the dealership, very pleasant and friendly. environment in the dealership, very pleasant and friendly. More

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Thank you Mark Minnis for a great buying experience. You were very helpful and understanding about our budget as we were purchasing our daughter her first car and did not try to hassle us. Definitely re You were very helpful and understanding about our budget as we were purchasing our daughter her first car and did not try to hassle us. Definitely recommend and visit with Mark Minnis. Thanks again for a great experience More

by O. Gonzalez Verified Customer Verified Customer

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