Mark Merrithew

I had a disappointing experience on my last visit that, frankly, is more in line with customer service THESE days: terrible. Everything was great until the finance guy came over and presented me with my pa frankly, is more in line with customer service THESE days: terrible. Everything was great until the finance guy came over and presented me with my paperwork showing 3 options for my payments with 3 different extended warranty programs, never asking me if I wanted the program, which I did NOT. Despite telling him this several times, he continued to harass me and wasted 30 minutes of my time. I had to ASK if I had to buy the extended warranty, which of course I did not. It was quite a fight. What’s worse, while the finance guy left me alone to think it over, a guy from service presented me with a bill for an oil change on my car, which they had just BOUGHT as a trade-in! When I refused, he complained that their employees had to be paid! I replied this wasn’t my problem and showed him the text thread where I told them NOT to proceed with any work until I okayed it. He was not happy as he grumbled that he would pay for the oil change of $90 out of his own pocket, as though he deserved praise for this. So if I hadn’t complained, I would have paid for THEIR oil change. I feel sorry for people who go in there and BELIEVE them! I’m so disappointed that this company is going the way of so many these days. More

Report | Print

We made the mistake of buying a used 2012 Honda Insight from a different dealer. It wasn't until we replaced the engine twice that we discovered there was a design flaw in the engine (Yeah, we should have from a different dealer. It wasn't until we replaced the engine twice that we discovered there was a design flaw in the engine (Yeah, we should have figured it out the first time). We were faced with thousands of dollars worth of repairs, and we still owed money on it. We went to Berlin City Honda and explained that I have had a great relationship with Honda since 1983. My Dad had a Civic Hondamatic. Later, my wife had an Accord when we were first married. We had an Odyssey for years while the kids were younger. Berlin City Honda took the Insight, giving us a fair trade on it, and put us in a 2019 Honda Accord hybrid. We've only had the vehicle for 2 days, but we are very happy. Cody, our salesman, called today to see how we were enjoying it. Other than a little nagging issue with the tire pressure monitoring system, it's been a dream. Cody was a great salesman too. He communicated well. He listened well. We had good conversation. He looked for vehicles that would meet our needs, and fit as closely into our budget as possible. In the end we narrowed it down between a CR-V and the Accord Hybrid we finally chose. Thank you Cody, and the team at Berlin City Honda. Several times other employees greeted us, held doors, and offered us coffee, or water. The loan officer, Mark, was super nice too. More

Report | Print