Mark McDonough

I left my Nissan Rouge Car for Sunroof Leak and a RECALL service. I received call from service department that few more service has to be performed including Spark Plug change and Wheel Alignment, totalin service. I received call from service department that few more service has to be performed including Spark Plug change and Wheel Alignment, totaling $1035 (One thousand thirty five). I called Service Department and asked NOT to change Spark Plug and Wheel Alignment, they changed Spark Plug and they Wheel Alignment which Cost $284 for Spark Plug change and $110 for wheel alignment. So I lost $394 in day , which is huge money for me. I would NOT recommend anyone to have you car service here in 'Conicelli Nissan 1222 Ridge Pike Conshohocken' as I faced this and lost money, you could be another one loosing your money. More

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Brought my car in on March 30th for an oil change and inspection. My 2020 Murano was damaged when they put the car on the lift. I heard Tatyana Martinez speaking about it while I was waiting to take the inspection. My 2020 Murano was damaged when they put the car on the lift. I heard Tatyana Martinez speaking about it while I was waiting to take the shuttle to work, but no one said anything to me directly. I got a call a few hours later and they told me there was damage to my car and that I would be given a loaner car while my car was fixed. Since that day, not one person has called from Nissan Service. I called every day to try to get an update, left messages for Tatyana Martinez, and was finally told Thursday evening and again Friday evening that my car was still not taken to the body shop. I spoke to the body shop on Monday, April 4th and they finally had my car but had not been able to figure out what they had to do. On Thursday, April 7th, I called again and the car had still not had the damage write-up. Erin and Eileen from the body shop explained that once the damage report was written, then sent for approval, they could actually order the parts and fix my car. My car has been at Conicelli Nissan for over a week. Not one person has called me. It is disgraceful the way I have been treated. I was a loyal customer, but that is no longer true. I am a reasonable person, I understand it was an accident, but the fact that you have not fixed my car is not acceptable. The icing on the cake is that I was charged for the oil change and inspection. More

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Always outstanding service with numerous cars over decades. Do not need to look at any other alternatives. Go above and beyond. decades. Do not need to look at any other alternatives. Go above and beyond. More

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Great work . Dropped me off and picked me up at my office when I was done. when I was done. More

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