Mark Mauer

This is our 2nd Subaru we’ve purchased from them. Nothing but good things to say about their sales staff but it is their after sales service that really makes a difference. Our service advisor Glen’s Nothing but good things to say about their sales staff but it is their after sales service that really makes a difference. Our service advisor Glen’s professionalism and knowledge made our service experience at the dealership well above what’s normal. We would definitely buy our 5th Subaru from Subaru Superstore of Surprise. More

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Great service and dealership. Thank you so much Alex and Mark. I love my car. Thank you so much Alex and Mark. I love my car. More

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What an amazing experience from the first day I step foot inside surprise Subaru.I was greeted very respectfully and with a great attitude and atmosphere. The attention my wife and I were given made us feel inside surprise Subaru.I was greeted very respectfully and with a great attitude and atmosphere. The attention my wife and I were given made us feel welcomed. Alex please keep up your humble and professional character and the way you treat people for us that made a difference not once did we feel pressured. Thanks to the amazing team along with everyone involved in making us feel comfortable. Special thanks to your General Manager Mark Mauer for taking the time to come and talk to us. At the end you made a sale but gained our confidence and business.We feel welcomed to the Subaru family. What an amazing experience. Thank you Surprise Subaru team. More

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Very professional! Would recommend to all friends, and family. Tina was great and went over everything. Would recommend to all friends, and family. Tina was great and went over everything. More

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Fabulous experience, fantastic people, awesome, SOLTERRA ! Looking forward to putting lots of fun miles on my new ‘24 Limited. ! Looking forward to putting lots of fun miles on my new ‘24 Limited. More

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We were treated with respect every appointment and every email/ text. Alex and the Surprise staff always provided us with superior client service. email/ text. Alex and the Surprise staff always provided us with superior client service. More

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Everyone was very pleasant and easy to deal with. Highly recommend them, especially Alex and Travis. Highly recommend them, especially Alex and Travis. More

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George was a pleasure to work with. He was pleasant, respectful, and very knowledgeable. Subaru of Surprise provided a very relaxed atmosphere and it was nice to find out they are a fam He was pleasant, respectful, and very knowledgeable. Subaru of Surprise provided a very relaxed atmosphere and it was nice to find out they are a family owned dealership with another location closer to me in Chandler for my service needs in the future. More

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Fast, friendly, super nice! Alex was helpful in all aspects of buying a new Crosstrek! I’m planning a trip up the California coast to enjoy 😊 Alex was helpful in all aspects of buying a new Crosstrek! I’m planning a trip up the California coast to enjoy 😊 More

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I bought a used car from here a few weeks ago. I can’t thank everyone here enough for such an amazing experience! I’ve always been paranoid of dealerships because many will do whatever possible to I can’t thank everyone here enough for such an amazing experience! I’ve always been paranoid of dealerships because many will do whatever possible to rip you off, but that was not the case with this place. They are 100% committed to great customer service and there’s no doubt that they showed it to me. They treated my boyfriend and I like a VIP the entire time. During the test drive, my boyfriend noticed a leak in the back of the car and the dealership took care of that before I bought it. It took some time, but there was always someone different updating us every 15-30 minutes to let us know where the progress was on fixing it, which I appreciated. I also saw in the paperwork that they gave me, along with the Carfax report, that they took great care of the car right after it was traded in. It had a ton of basic maintenance done on it, which tells you how well they take care of their cars. That definitely told me that I was purchasing my car from the right place. The buying process was simple and stress-free, as I never felt pressured. Something else I love about this place is that you can bring your dogs along, too! They let my small dog come along for the test drive and they treated her as a furry VIP as well. There’s no doubt that this place is special. The kindness everyone offers here is hard to find anymore in this crazy world. I traveled 2 hrs to check out the car that I bought and I’m glad that I did it. I want to thank Alex and everyone else for everything that you have done for me. This is sure an experience I will never forget and I’ll always recommend this place 100%! More

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