Mark Matuszewski
Mark Matuszewski at Mercedes-Benz of St. Charles

Mark Matuszewski

Service Advisor

Mercedes-Benz of St. Charles

225 N. Randall Road
St. Charles, IL 60174

4.7
90 Reviews
4.7

90 Reviews

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90 Reviews of Mark Matuszewski

November 03, 2024

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Employee Rating

My observation of the dealership service, housekeeping, personal was five star. Mark led the way. More

by bjbauer56
Service Price Transparency
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Recommend Dealer
Yes
Nov 04, 2024

Mercedes-Benz of St. Charles responded

Thanks for sharing. Your 5 star review is appreciated!

July 27, 2024

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Employee Rating

Brought my MB RV in for service prior to beginning long road trip. Service was excellent and met cost and time estimates. Mark recommended an additional upgrade to meet our specific needs. Great service More

by DLSaam
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 30, 2024

Mercedes-Benz of St. Charles responded

Glad we were able to assist in getting your vehicle in optimal condition for your road trip. Thanks for sharing. Your support is appreciated.

June 22, 2024

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Employee Rating

We brought it in for service and you never serviced it. We wanted the oil changed and make sure everything was good because we are taking it on vacation and putting about 5,000. miles on it. We didn't noti More

by jktkjk3
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Service Time
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Recommend Dealer
No
Jun 27, 2024

Mercedes-Benz of St. Charles responded

We sincerely apologize if your recent experience with us did not meet your expectations. Please reach out to our service manager, Ron, at 630 485-2300 and he will personally review your service details with you. We are committed to addressing any concerns you may have and strive to ensure your complete satisfaction. Thank you once again for choosing our services, and we look forward to the opportunity to serve you again in the future!

May 10, 2024

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Very friendly staff, was greeted with smile. Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me o More

by Nik
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

May 10, 2024

Mercedes-Benz of St. Charles responded

Thank you for your review, Nik! We appreciate your support.

October 11, 2023

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Employee Rating

I use Mercedes-Benz of St. Charles because they are able to service my Metris van. Above all Mark in service always comes through for me. Every time he provides first class ser More

by whausner
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 13, 2023

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

September 17, 2023

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Employee Rating

Excellent job by Mark Matuszewski in Service. He is the reason why we use this dealership More

by Greg
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Sep 20, 2023

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer, Greg!

August 18, 2023

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Employee Rating

Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes . More

by acenterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli , Cory Weaver

Aug 21, 2023

Mercedes-Benz of St. Charles responded

Glad we can help! Thanks for sharing. Your support is appreciated!

August 12, 2023

Dealership Rating
Employee Rating

I always bring my Mercedes for service at Mercedes of St. Charles because of the excellent service . My service advisor Mark M. Is very knowledgeable and courteous. More

by Hfaelnar
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Recommend Dealer
Yes
Aug 14, 2023

Mercedes-Benz of St. Charles responded

Thank you for letting us assist you with your auto needs!

April 14, 2023

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Employee Rating

Great service on my Mercedes Benz Sprinter 3500. I would recommend them to all MB customers. More

by bcarey
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 18, 2023

Mercedes-Benz of St. Charles responded

Happy to assist! Thanks for sharing!

February 10, 2023

Dealership Rating
Employee Rating

Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli , Carol Bucaro

Feb 10, 2023

Mercedes-Benz of St. Charles responded

Thanks for your kind words and for being our customer, Mark!

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