Mark Maciel

Good customer service Communication i thought wasnt good that day but then found out that computers were down. They did a,good job getting it done that day but then found out that computers were down. They did a,good job getting it done More

by jonfoye Verified Customer Verified Customer

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The staff was very helpful and knowledgeable. Pablo Garcia explained what my vehicle issues were and what they needed to do to resolve the issues. I will continue to go and recommend this dealer Pablo Garcia explained what my vehicle issues were and what they needed to do to resolve the issues. I will continue to go and recommend this dealership for their customer service team as well as their technician team. More

by hwnbananaman Verified Customer Verified Customer

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Great experience with routine service. Mark was very accommodating and kept us informed of our car progress Mark was very accommodating and kept us informed of our car progress More

by sbruce105 Verified Customer Verified Customer

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Didn't bother to contact me when my car was done, so I wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his replacement that they still had my car. More

by jkveditz Verified Customer Verified Customer

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Experience was great Mark has great customer service and is vey knowledgeable and friendly Mark helped me fix my car and apply for credit is vey knowledgeable and friendly Mark helped me fix my car and apply for credit More

by joelsart Verified Customer Verified Customer

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Very quick and thorough. Easy to make appt, good communication. Friendly staff (Mark), will use again Easy to make appt, good communication. Friendly staff (Mark), will use again More

by spydmike Verified Customer Verified Customer

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Able to get appt next day, done quickly and I appreciate the space to work. I also enjoyed the coffee and snacks. 😁 the space to work. I also enjoyed the coffee and snacks. 😁 More

by kbo019 Verified Customer Verified Customer

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I bought my used car from Toyota about 3 1/2 months ago. I had a 6000 mile warranty. I bought a 60000 mile warranty. The battery didn't last 6000 miles and apparently wasn't covered. Not happy. This is wron I had a 6000 mile warranty. I bought a 60000 mile warranty. The battery didn't last 6000 miles and apparently wasn't covered. Not happy. This is wrong. More

by gregrogers531 Verified Customer Verified Customer

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I was disappointed with the overall level of customer service from the AM staff, particularly Mark. While I made a conscious effort to remain polite and maintain a positive attitude throughout my interac service from the AM staff, particularly Mark. While I made a conscious effort to remain polite and maintain a positive attitude throughout my interactions, the basic expectations of professionalism—such as a greeting, correct name usage, and acknowledgment—were not met. After being asked to wait outside for my vehicle during pick-up, I stood there for nearly 15 minutes before another service mechanic informed me that my car had never been requested and assisted me himself. Additionally, the receptionist handling the rental car process was unwelcoming, which made the experience feel dismissive and off-putting; based on this visit, I’m reluctant in returning to this service department. More

by Kbcandaza Verified Customer Verified Customer

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Really appreciate Mark telling me about paying for 5 services in advance in a package deal that saves me money. Also will encourage me to get my car in sooner! services in advance in a package deal that saves me money. Also will encourage me to get my car in sooner! More

by spicykaterina Verified Customer Verified Customer

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