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Mark Lugo
Mark Lugo at Valley Hi Nissan

Mark Lugo

Service Director

Valley Hi Nissan

15722 Valley Park Lane
Victorville, CA 92394

4.8
17 Reviews
4.8

17 Reviews

Write a Review

17 Reviews of Mark Lugo

February 24, 2025

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Employee Rating

Service was awesome and quick everyone who helped me and my fiance were very nice ☺️ More

by jasminefreeman325
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Vickers, Harold Deem, Kelvin Woodard, Allen Benjamine, Marshall Ibarra , Jorge Cervantes, Alan Yarbrough

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Feb 25, 2025

Valley Hi Nissan responded

Thank you for your kind words! We're glad you and your fiancé had a great experience. We appreciate your support and look forward to seeing you again!

February 14, 2025

Dealership Rating
Employee Rating

This dealer is very great get u in and out amber in service is the best.... More

by Williamsb102450
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amber inservices

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Feb 14, 2025

Valley Hi Nissan responded

Thank you for your kind words! We're glad you had a great experience, and we’ll be sure to share your praise with Amber. We appreciate your support!

December 29, 2024

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Employee Rating

Jose Rocked the sale! He has been working with us patiently for over a month. Love the service department here too! More

by Puckettstephanie40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Woodard , Alan Yarbrough, Jose Beltran

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Jan 01, 2025

Valley Hi Nissan responded

Thank you for your wonderful review! We're so glad to hear that Jose provided such excellent care and patience throughout your buying journey. It’s great to know you’re also a fan of our service department! We truly appreciate your loyalty and trust in Valley Hi Nissan. If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy your new vehicle!

December 28, 2024

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Employee Rating

Todo muy bien me atendió Antonio Duarte excelente persona muy buen trabajo con la ayuda de Marcel Ibarra y kelvin woodard More

by Daniel Cruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Vickers, Harold Deem, Kelvin Woodard, Marshall Ibarra , Alan Yarbrough

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Dec 29, 2024

Valley Hi Nissan responded

¡Gracias por compartir tu experiencia! Nos alegra saber que Antonio Duarte, junto con Marcel Ibarra y Kelvin Woodard, te brindaron un excelente servicio. ¡Te esperamos en tu próxima visita! 😊

December 25, 2024

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Employee Rating

I’ve had an excellent experience dealing with Valley High Nissan. This is my second vehicle I’ve serviced here and first purchased. They have great customer service. Even the salesman, they don’t hound and v More

by Loansbyshavonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2024

Valley Hi Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2024

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Great overall experience from start to finish. I found a Nissan Pathfinder on CARFAX that I was very interested in but needed more information about. Jose reached out to me regarding my interest i More

by meoutten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Woodard, Allen Benjamine , Jorge Cervantes, Alan Yarbrough, Jose

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Dec 09, 2024

Valley Hi Nissan responded

Thank you for sharing your experience! We're thrilled Jose made the process seamless and provided all the details you needed about the Pathfinder. Enjoy your amazing new ride, and thank you for choosing Valley Hi Nissan! 🚗🙌

December 02, 2024

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Employee Rating

Good experince with jose and marshall . I recommend them to everyone! Go see them at valley Hi Nissan! More

by mauro.gonzalezprieto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harold Deem, Marshall Ibarra

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Dec 05, 2024

Valley Hi Nissan responded

Thank you for this review. Reviews like this motivate us and help us ensure we provide high-quality care. I will pass your kind words along to Jose and Marshall. We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 07, 2024

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Employee Rating

Very friendly service everyone was friendly Anthony was so funny a pleasure to work with More

by Cottonangela65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Valley Hi Nissan responded

We're thrilled to hear that you found our service friendly and enjoyable, especially with Anthony's humor brightening your day! Your positive feedback means a lot to us and we'll be sure to share your kind words with Anthony. Thank you for taking the time to share your experience. Hope to see you again soon!

November 06, 2024

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Employee Rating

Very professional. Great with my car and wonderful customer service. Amber keeps me coming back. I will not be changing my repair company. Thank you More

by Tatianadavis091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Valley Hi Nissan responded

Thank you for your glowing review! We're delighted to hear that you found our service professional and that Amber's customer service was outstanding. Your loyalty means the world to us, and we're committed to keeping you satisfied with every visit. Thank you for choosing us for your car's needs, and we look forward to serving you again!

September 23, 2024

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Employee Rating

I like the person who help me there because they care for me and help me with my rental car I’m grateful with Tyler my customer service agent More

by Blanca Barboza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2024

Valley Hi Nissan responded

"I'm so glad to hear that Tyler provided you with such great support! Having someone who truly cares and goes the extra mile is always a relief. Your gratitude for their help with your rental car really shines through—Tyler definitely deserves recognition for their outstanding customer service!" Thank you again for taking the time to let us know how we did. We hope you have a great day!

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