Mark Kunze

Expert service all around! My vehicle had an electrical issue which the service technicians were able to diagnos, and repair while still under warranty. The customer service fr My vehicle had an electrical issue which the service technicians were able to diagnos, and repair while still under warranty. The customer service from Mark was professional, informative, and friendly as well. More

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Great quality work. Extremely friendly service advisors, Mark & Greg. Fast efficient service. Everyone here is outstanding. Really nice waiting area with free coffee/ Extremely friendly service advisors, Mark & Greg. Fast efficient service. Everyone here is outstanding. Really nice waiting area with free coffee/ water. Terrific experience. 😊 Thanks you More

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Excellent! Welcomed and acknowledged when I walked in the facility. Great attitude. Timely and efficient work. Always scores a 10. Welcomed and acknowledged when I walked in the facility. Great attitude. Timely and efficient work. Always scores a 10. More

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Work was begun at the appointment time and was done sooner than expected and I was on my way ! sooner than expected and I was on my way ! More

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They did a great job fixing the issue with my BMW and completed the work quickly completed the work quickly More

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I look forward to bringing in my car for service & dealing with Mark my service consultant. It's always quite (good) the experience. dealing with Mark my service consultant. It's always quite (good) the experience. More

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Excellent service department. Mark and Craig are super! I have been their customer for over 20 years. Mark and Craig are super! I have been their customer for over 20 years. More

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I just bought a 2024 Trailblazer here. Great deal with a couple of expensive freebies thrown in. Thanks! Great deal with a couple of expensive freebies thrown in. Thanks! More

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I took my Audi Q7 for an oil change there the beginning of November and now I can’t open my hood because of a broken latch. It seems as if now the dealership is blowing me off. Somewhere around the 15th I of November and now I can’t open my hood because of a broken latch. It seems as if now the dealership is blowing me off. Somewhere around the 15th I called and told them that I was not able to open my hood because the latch that releases the hood is missing. They told me to bring it in and they will look at it to which I complied and brought it in the same day. The manager Sean that works in services told me he’d have the part in by the end of the week, but of course it didn’t come in. A week later I called and Sean said it would be in, in a few days. And when that time came they told me they ordered the wrong part. Ok!!! Now it’s around 3 or so weeks since I had my oil change and they still are yanking my chain. Today is the 3rd of December and I have yet to hear from them. Although I was a little upset, they should have followed through with the repair. Just to think that this all happened because I use them for oil changes on my other vehicle. Instead of being upfront they told me they’d be able to change the oil no problem and at the end, Mark told me they had to go out and buy this and buy that in order to make this happen. I was lost for words, like why? Had I known I would of not brought it to you. As the conversation went on he told me the oil change was a little more then expected.. somewhere in the tunes of $220. Again, I’m scratching my head. I reminded him that an authorized dealership charges half that. Moral of the story, they will try to pull a fast one on you and they don’t have experience in higher end vehicles and should have been honest with me from the beginning. I still haven’t heard from these guys about the repair and don’t expect to, I’ve accepted my loss and will happily move on.. I will take my leasing and cars to other dealerships, as I am sure people of my kind aren’t accepted there. More

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Was contacted by Napleton Wayzata Chevrolet about a $34.95 oil change offer for my 2017 Traverse. It was changed there 5,000 miles ago. Verified that the special included oil and filter. Went to my app $34.95 oil change offer for my 2017 Traverse. It was changed there 5,000 miles ago. Verified that the special included oil and filter. Went to my appointment and waited for my vehicle. I was pleasantly surprised when it was "done" in about 30 minutes. I always mark filters and tires to make sure they get changed or rotated. When I checked at home, the same filter was on there and the oil looked the same. All I got was a new windshield sticker telling me to change again in 5,000 miles. The $34.95 special is a great deal- for them. I will contact them and hope they make it right. Beware- this is NOT the excellent Village Chev we've known for years. More

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