Mark Interlicchia

Very professional and consistent communication. Lenard Baker and the entire team at Walter's are the best. Lenard Baker and the entire team at Walter's are the best. More

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⭐️⭐️⭐️⭐️⭐️ I recently brought my Mercedes in for routine service at Walter’s Mercedes-Benz, and while I expected a smooth appointment, I didn’t expect to be so genuinely impressed. Mark Interlicchia deliver service at Walter’s Mercedes-Benz, and while I expected a smooth appointment, I didn’t expect to be so genuinely impressed. Mark Interlicchia delivered what can only be described as world-class service. From the moment I arrived, Mark greeted me by name with a warm, professional energy that immediately set the tone. He took time to walk me through the service details, made sure I understood every step, and never once made me feel rushed. What truly stood out was his genuine care not just for the vehicle, but for the customer experience itself. Throughout the day, Mark kept me informed with timely updates, his communication was outstanding — polite, clear, and proactive. When I came to pick up my car, it was spotless, the paperwork was ready, and Mark personally walked me through what had been done and why. It’s rare these days to find someone who takes such pride in their work. Mark embodies everything Mercedes-Benz stands for — precision, integrity, and excellence. He treated my car as if it were his own and ensured that every detail, from the service itself to the overall customer experience, was flawless. In a dealership full of great people, Mark truly stands out. His professionalism, warmth, and attention to detail turn what could be a routine visit into something memorable. This level of consistency and dedication absolutely deserves recognition. I hope Walter’s Mercedes-Benz knows how lucky they are to have someone like Mark Interlicchia representing their brand. If you want your Mercedes serviced with care, transparency, and genuine expertise, ask for Mark — he’s simply the best in the business. More

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Alex Ramirez was so helpful and took care me . Definitely coming back for service in the future Definitely coming back for service in the future More

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Customer service overall is excellent,specially Danny Ventura who helped my car get serviced promptly. Ventura who helped my car get serviced promptly. More

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Walter"s Have A Very Good Service Dept. And It Always Help Having Good Service Advisors Like Joseph Loera And A Manager Like Mark Interlicchia And It Always Help Having Good Service Advisors Like Joseph Loera And A Manager Like Mark Interlicchia More

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I have been going to Walters Mercedes for over 15 years. The Team there has continued to provide great customer service in sales and in maintenance. Thank you Rob and Stephen Garlatta for taking great care The Team there has continued to provide great customer service in sales and in maintenance. Thank you Rob and Stephen Garlatta for taking great care of me. More

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Mark Interlicchia is an OUTSTANDING service manager. It is always a pleasure to work with him. I had some minor upholstery work that needed to be done. Mark coordinated with his contact person and ar It is always a pleasure to work with him. I had some minor upholstery work that needed to be done. Mark coordinated with his contact person and arranged for a loaner car for the day. When I returned to the dealership, the work was done on time and within budget. Mark is professional, friendly, and knowledgeable. Mark has wonderful customer service. We purchased two vehicles from Walters and only work with Mark when we need service on our cars. We have that much trust in Mark. More

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Mark Interlicchia Was very caring and courteous and very professional. We would highly recommend him to friends. Excellent Service. very professional. We would highly recommend him to friends. Excellent Service. More

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Our service advisor, Kelly Sandefur, was extremely helpful, knowledgeable and kind. She was right on time with my two appointments, and it could not have gone smoother. Great job Walter's and Kelly!!! helpful, knowledgeable and kind. She was right on time with my two appointments, and it could not have gone smoother. Great job Walter's and Kelly!!! More

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On Tuesday,8/20 my S-580 was towed from I-10 with a flat tire. Unfortunately this model doesn’t have a spare, so towing was essential. We arrived around 4:00 pm so i figured the chances of replacing the tir tire. Unfortunately this model doesn’t have a spare, so towing was essential. We arrived around 4:00 pm so i figured the chances of replacing the tire that afternoon was problematic. Several employees asked if they could help when we arrived, people were courteous, but nothing was getting done, eventually a young man Mark Interlicchia asked me if I had been helped, I responded by saying several people have asked, but no one has done anything, he responded by saying “let’s get it done”. In the next 30 minutes my car was taken to service and I had a new tire. Mark’s action and attention made a real bad day into a much better one. I didn’t mention that the day before I experienced another flat tire near Las Vegas so this was getting old. Y the way these were brand new Perilli tires. Anyway, thanks Mark, I hope ownership appreciates someone as dedicated as you, as a business owner I know I could never find enough of those like you. I would expect you to be moving up with this organization, talented people like you are hard to find. More

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