Mark Huth

DISGUSTING customer service. Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern with the car was the transmission issues that have been common with this line of cars. The salesman assured me that this wasn’t the case with the 2017 model anymore as Nissan had fixed the issue they were having and this run of cars no longer had the same problems of the 2016. Two days after owning the car, I could feel something wrong with the transmission. I thought I was paranoid as the transmission of the previous car that I owned had given out while on the highway, so I kept driving it. A couple weeks later, I was still experiencing these issues. I even felt the car lose power going up a hill and so this spurred me to take the car in to get looked at. The Russ Darrow service garage found a transmission code but felt that it wasn’t a big deal and sent me on my way. I went to a Nissan dealer to get a second opinion and there they found a transmission code, as well, and recommended that I get the entire transmission replaced. Now of course, I was slightly over Russ Darrow’s 1000-mile warranty and so they offered me ABSOLUTELY NO HELP with my car and told me to look elsewhere. Three weeks of owning this car and I’ve lost thousands of dollars on something that was almost certainly a problem with the car when they sold it to me. Thank you for the headache. I will take my business elsewhere. More

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Thanks to Mark Huth and Pao for getting us into 2021 Pacifica! Great job guys! Pacifica! Great job guys! More

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They know how to hand out a line of crap! ! The salesperson Mark acted like he had my back at first. WELL. Bought vehicle Sept 2022, the vehicle had problems 1 hour after driving off lot, ca ! The salesperson Mark acted like he had my back at first. WELL. Bought vehicle Sept 2022, the vehicle had problems 1 hour after driving off lot, called Mark right away and he had service call the next morning to bring it in. Quess what! there is nothing wrong with your vehicle. The finance person (Guy) rode with me and I pointed out what I noticed, and he didn't hear or feel anything (Imagine that.) Told me you just have to get use to it WHAT!! get use to it. I called the following week left messages and NO ONE I mean NO ONE! has yet to call me back. Very frustrated with them and this vehicle. Once bought they want nothing to with you!! They have their car salesmanship down to a science of BS More

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I recently bought a vehicle from Russ Darrow in Appleton. Mark Huth told me he would have service go thru and beautify it. However I would have to come back to do it. I scheduled a appointment and mentioned Mark Huth told me he would have service go thru and beautify it. However I would have to come back to do it. I scheduled a appointment and mentioned to Mark to make sure the dings got taken out and was told well we looked at pictures and they weren't in there when you bought it. So now I'm left with a car with two dings that were supposed to be fixed and now they won't stand behind it. More

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I have shopped at a few dealerships in the recent years and I can say Russ Darrow of Appleton has been by far the best customer service I have experienced. The non pressure and honest informative salesma and I can say Russ Darrow of Appleton has been by far the best customer service I have experienced. The non pressure and honest informative salesman we encountered was a pleasure to have met. The personable treatment while working with the staff was such a different atmosphere than I have experienced from other dealerships. I look forward to recommending and working with them in the future. More

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My husband and I have worked with Mark many times over the years. Mark always give his best. We appreciate all his hard work. Thank you Mark the years. Mark always give his best. We appreciate all his hard work. Thank you Mark More

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I can’t say enough.... easiest vehicle purchase! Everything was laid out, all things set and we made the Travel3 hours. Was not disappointed with the service, the entire walkthrough. Mark made it s Everything was laid out, all things set and we made the Travel3 hours. Was not disappointed with the service, the entire walkthrough. Mark made it so simple, was honest and we absolutely love our Pacifica! Thank you for working with us and making it so simple even three hours away! More

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Will go there ever again I've been buying new and used vehicles for over 40 years. And I must say that my experience with Russ Darrow is working out to be by far the worst exp I've been buying new and used vehicles for over 40 years. And I must say that my experience with Russ Darrow is working out to be by far the worst experience I've ever had with any new or used car dealer. My wife and I purchased a used car from Darrow direct this past March. Given the timing and season, I was concerned about the air conditioning as it could not be reliably tested. I was assured by the dealership that any issue around the air conditioning would be rectified once the weather warms up and we could verify it's operation. Needless to say once the weather warmed up, the air conditioning was found to be totally dead. We called and were given an appointment but once bringing in the vehicle we were informed we were going to be billed for the repairs. We declined the opportunity to spend yet more money on something that was represented earlier to be a problem that would be taken care of. So despite the earlier promises and assurances by the dealer and/or dealership the story had now changed.  So how low can they go? Is this really the image that dealerships strive to project? And what about the salespeople involved? Are they routinely instructed to lie to their customers and then fall back on their promises? And to take note the representative in this case, Mark Huth, actually lied to us several times during the process. And yes, the vehicle was sold "AS-IS" but upon questioning this we were again assured that the AS-IS term would not be an issue if the air conditioning needed to be repaired. I have since decided to engage in some rather telling social media posts. Following this rather poor experience I sent a message to Russ Darrow's customer service. I asked for Mr. Darrow's business philosophy around this and offered another opportunity for them to fix the problem. After several weeks of waiting received no response from anyone. I'm also anticipating this review to be censored and most likely not posted to this site but will be pleased if I turn out to be wrong. At least that way others will have the opportunity to further evaluate their decision to purchase a vehicle from Russ Darrow Direct and hopefully avoid any bad experiences. More

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Great service We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold". More

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Great! We went in apprehensively because buying a car is never easy. However, the staff made it as painless as possible and even enjoyable. Everyone was acco We went in apprehensively because buying a car is never easy. However, the staff made it as painless as possible and even enjoyable. Everyone was accommodating and got us the deal we wanted. Would recommend. More

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