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Mark Hoch
Mark Hoch at Berkshire BMW

Mark Hoch

General Manager

Berkshire BMW

600 Merrill Rd
Pittsfield, MA 01201

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3 Reviews
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3 Reviews

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3 Reviews of Mark Hoch

October 25, 2025

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From scheduling to check in to pick up… top notch service. Couldn’t recommend more. More

by grahamnyc
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith , Ethan

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September 17, 2025

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Service department is great, pleasant and efficient. . Not so for sales. Very disappointed in my experience buying the car. More

by sjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 20, 2025

Berkshire BMW responded

We're glad to hear you had a positive experience with our service department but disappointed that your sales experience didn't meet the same standard. We'd appreciate the opportunity to learn more about what happened during your purchase so we can address any issues and improve moving forward. Please don't hesitate to reach out for further assistance. Thank you, Mark Hoch - General Manager - 413-443-4702

June 27, 2025

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Have done excellent work on my car ready at promise time and very friendly service department More

by frechettefrech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

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Aug 06, 2025

Berkshire BMW responded

This review is music to our ears! Thank you for choosing Berkshire BMW and for sharing your experience. Drive safely!