Mark Hemry

My husband and I came through the lot on a rainy day and Mark Hemry met us outside. He was very knowledgeable and pleasant. We test drove 3 vehicles in the rain and ended up buying one. Our experience wa Mark Hemry met us outside. He was very knowledgeable and pleasant. We test drove 3 vehicles in the rain and ended up buying one. Our experience was seamless and even the financing part went great. Overall great experience! More

by BBLEMACKLIN Verified Customer Verified Customer

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I would like to give them a better review, but I bought my used Toyota Tacoma exactly two weeks ago, and I have had it in my possession for a total of 22 hours. The day after I purchased it, the whole dash my used Toyota Tacoma exactly two weeks ago, and I have had it in my possession for a total of 22 hours. The day after I purchased it, the whole dash lit up with alarm codes. Victory told me to take it to a Toyota dealer since it was still under the manufacturers warranty. Toyota has had it since then and still has no idea what is wrong with it. The Toyota dealer now has me in a loaner car. I don't know if there is anything Victory could have done to see this coming. Toyota did say that this truck was in the shop for this same problem 5 days before being traded in to Victory. I guess Victory didn't dig too deep into the CarFax to find out what was done at that service point. So after buying a 1 year old truck with 31,000 miles on it, it has turned into a really expensive test drive. Victory was very nice through the test drive and purchase, I have let them know that I am still without a truck, and they apologized for that, but haven't really done anything or offered to help in any way other than offer to call the Toyota dealer where it is. I am already getting updates from them, so I'm not sure what having a 3rd party call them and ask questions is going to do. I don't know what I'm even expecting from Victory at this point other than a sympathy card. The whole thing has just turned into a train wreck. Would I buy from Victory again? I think so. Would I ask more questions about the service history? Yes. I don't want to leave them a bad review, but I've been emailed a couple of times asking for a review, but I have nothing to review other than the loaner car a different dealer is providing me at this point. I also went in with a prequalified loan from another lender at a certain interest rate. Victory's financing department couldn't get me the same rate, they were about 0.2% higher, but they told me if I don't finance through them, then the selling price would go up. So I got a higher interest rate in order to knock $1000 off the price. Not a preferred way to proceed, but wasn't worth the argument on my end. More

by kenny.niehoff.b Verified Customer Verified Customer

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I’ve been searching for a new go to Jeep dealer and believe I have found it. Easy communication from email to texting and great customer service once I entered the building and even after purchasing th believe I have found it. Easy communication from email to texting and great customer service once I entered the building and even after purchasing the vehicle. Will definitely be back to buy another Jeep. More

by fortmoody Verified Customer Verified Customer

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It was great working with Mark; no games, just buying and trading a vehicle at fair prices and trading a vehicle at fair prices More

by hdkelvinator Verified Customer Verified Customer

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The staff was professional and helpful regarding my purchase. The facility is well maintained. Thanks. purchase. The facility is well maintained. Thanks. More

by mccannr15 Verified Customer Verified Customer

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Whole team is great and easy to work with. GM Jason friendly salesman Mark did great job showed me exactly what I wanted. Andrew sales manager showed me his best side and worked great deal for GM Jason friendly salesman Mark did great job showed me exactly what I wanted. Andrew sales manager showed me his best side and worked great deal for me. Laura the finance manager did great worked quickly and got me where I wanted to be and in the vehicle I wanted. A+ experience More

by daboedicker1974 Verified Customer Verified Customer

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I have xxxx credit but they where able to get me into a really nice car that works with my budget they made sure i was able to be confortable. really nice car that works with my budget they made sure i was able to be confortable. More

by mommyof2boyz23 Verified Customer Verified Customer

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Mark what the best salesman a guy could ask for got everything i ask for and more great customer service everything i ask for and more great customer service More

by chriwill Verified Customer Verified Customer

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Ottawa Dodge was fantastic to work with from start to finish. They took the time to answer all of my questions, never pressured me, and treated me with genuine respect. The process was smooth and profess finish. They took the time to answer all of my questions, never pressured me, and treated me with genuine respect. The process was smooth and professional, and I couldn’t be happier with my truck. I would highly recommend them to anyone. More

by buffingtonr Verified Customer Verified Customer

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No pressure, answered questions, comfortably feeling and experience. They took the time and didn't feel rushed on anything. experience. They took the time and didn't feel rushed on anything. More

by webermichael65 Verified Customer Verified Customer

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