Mark Garrett

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your review, we appreciate the feedback. We certainly want a positive experience and apologize that wasn't the case here. We take our responsibility to diagnose and apply resolutions to any vehicle concern seriously. Pulling a vehicle in for a few days usually allows us more freedom to work with it, but unfortunately this wasn't able to resolve the issue in this case. We will have our teams look closer into what happened during your repair visit so something like this never happens again. This is unacceptable, and we are very sorry you ended up having such an inconvenience. Please reach out to us directly at (931) 520-4120 should your care to talk more in detail. We value your business and thank you again for bringing this matter to our attention.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking a moment to share your fantastic experience with us. We are thrilled to hear that the staff at Cumberland Chrysler Dodge Jeep Ram was friendly and helpful during your visit. It is also great to know that our restroom was in great shape for you to enjoy. Your feedback is very valuable, and we look forward to providing more great experiences in the future. Thank you again for your kind words!

Cumberland Chrysler Dodge Jeep Ram responded

We appreciate your review about your experience at Cumberland Chrysler Dodge Jeep Ram, Mark , and the team here are so glad that we were able to meet your expectations with your vehicle purchase. We understand how important it is for you to be comfortable during this process and our goal is to make sure that all of our customers leave feeling confident in their decision. Thank you so much for taking the time to write such an amazing review of your experience with us and we look forward to future business!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for visiting us at Cumberland Chrysler Dodge Jeep Ram and taking the time to review your experience. We are delighted that you had a great customer service experience and were able to purchase your vehicle without any hassles. Our team works hard to ensure smooth processes for our customers and it's great to hear that was the case for you. We strive to continually provide a high level of care for our customers, so if there is ever anything more we can do, please don't hesitate to reach out and let us know. We look forward to serving you in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your experience with Cumberland Chrysler Dodge Jeep Ram, we really appreciate your loyalty! We strive for all our customers to have a positive car-buying experience and are glad that you had an easy second purchase with us. We look forward to continuing to offer great value and convenience when you’re looking for your next new vehicle and hope to have the opportunity to work with you again soon. Thank you once again for your review and support!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review your visit to Cumberland Chrysler Dodge Jeep Ram. We are pleased to hear that everyone was friendly and polite; cleanliness is very important to us and we are glad that our dealership reflects that. We apologize that your experience did not exceed your expectations, and we invite you to reach out so our team can better understand how we could have delivered an overall more satisfactory experience. We hope you will give us another chance in the future. Thank you for choosing Cumberland Ram!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave us such kind words and a five-star rating. We are delighted that you had such an outstanding experience with our team here at Cumberland Chrysler Doge Jeep Ram. Our top priority is always customer satisfaction, and we are thrilled to hear that we were able to exceed your expectations. The teamwork of both our salespeople and service staff demonstrate what truly sets us apart from the competition, as we understand how important collaboration is when it comes to helping each customer find their perfect match. We appreciate the feedback and look forward to continuing to meet all of your vehicle needs in the future!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for your kind words about Cumberland Chrysler Dodge Jeep Ram! It is delightful to hear that you had such an enjoyable experience with us. We are committed to providing excellent customer service without ever being pushy, so we are thrilled to hear that was experienced. We look forward to serving you' in the future. Thank you for choosing Cumberland Chrysler Dodge Jeep Ram!

Cumberland Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about our service department at Cumberland Chrysler Dodge Jeep Ram. We're delighted to hear that we got you in and out quickly, and that you enjoyed our comfortable waiting area with complimentary coffee. Our team works hard to provide only the best care to everyone who visits! We appreciate your review and hope to see you again soon.

Cumberland Chrysler Dodge Jeep Ram responded

Thank you for leaving us a review about your experience at Cumberland Chrysler Dodge Jeep Ram. I am sorry to hear that you are unable to access your van's services due to the email issue. Customer service is our number one priority and it appears that we did not meet your expectations in this area. Our dealership has a team of highly trained professionals who will dedicatedly work on resolving the issue to provide you with the best possible solution as soon as possible. I am sending an email over to the concerned department manager asking them to contact you soon. We apologize for the inconvenience and hope that your experience with us will improve significantly moving forward. Please feel free to reach out any time if you require further assistance or clarification on anything going forward.