Mark Fradd
Mark Fradd at Aaron Chevrolet
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Mark Fradd

Service Manager

Aaron Chevrolet

31201 Auto Center Dr
Lake Elsinore, CA 92530

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4.3
21 Reviews
4.3

21 Reviews

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21 Reviews of Mark Fradd

November 07, 2024

Dealership Rating
Employee Rating

Aaron Chevrolet has tge best service department in all of Southern California. The staff is friendly and helpful. More

by daveroxyhardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Aaron Chevrolet responded

Thank you for recognizing our service department at Aaron Chevrolet in Lake Elsinore! We're delighted to hear that our friendly and helpful staff made a positive impression. We look forward to serving you again!

November 01, 2024

Dealership Rating
Employee Rating

I'm extremely grateful for the time the Service Manager, Mark Fradd, took out of his day to help address concerns regarding my company fleet vehicle. The check engine light came on before I attempted to mak More

by Danny Poulsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2024

Aaron Chevrolet responded

Danny, we're delighted to hear that Mark went above and beyond for you at Aaron Chevrolet in Lake Elsinore. Our team is dedicated to providing exceptional service, and it's great to know he made a difference during your visit. Safe travels back to Phoenix!

October 22, 2024

Dealership Rating
Employee Rating

Great job as always great service could not any better from your customer service and to the team More

by mycountrystitching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Gandy, Geoff Crosby

Oct 22, 2024

Aaron Chevrolet responded

Thank you for this stellar review of Aaron Chevrolet in Lake Elsinore! We hope you have a lovely day!

October 07, 2024

Dealership Rating
Employee Rating

Very happy with my experience with Taylor and Aaron Chevrolet. Great experience in sales, parts and service. More

by kpotts79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Aaron Chevrolet responded

We're delighted to hear that Taylor and the team at Aaron Chevrolet in Lake Elsinore provided you with a great experience across sales, parts, and service. Thank you for sharing your positive feedback!

October 07, 2024

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Employee Rating

Helpful and informative great dealership very can’t find a better place to take my cars for service Thank you Aaron Chevrolet More

by papajoecalagna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Gandy

Oct 08, 2024

Aaron Chevrolet responded

Thank you for the fantastic review! We're delighted to hear that Aaron Chevrolet in Lake Elsinore is your go-to place for service. We appreciate your support and look forward to serving you again!

October 07, 2024

Dealership Rating
Employee Rating

Tried to sell me unneeded filters, Broke glove box shock, Did not complete tire rotation. More

by jyasman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ricky in service. No stars!

Oct 15, 2024

Aaron Chevrolet responded

If we delivered anything less than a five-star experience, I would like to apologize. I'd also like to speak with you directly to see what I can do to help. Would you consider contacting me at your convenience? Thank you, Mark Fradd – Service and Parts Director – mfradd@aaronchevy.com – (951) 228-3054

September 30, 2024

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Employee Rating

Visiting Aaron Chevrolet has always been a top quality experience from the time of vehicle purchase all through my service visits. More

by daveroxyhardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Aaron Chevrolet responded

Thank you for sharing your positive experiences with Aaron Chevrolet in Lake Elsinore! We're delighted to hear that both our sales and service teams have consistently met your expectations. We look forward to continuing to serve you!

September 22, 2024

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Employee Rating

Poor communication skills, lack of feedback to customer regarding services provided. Revamp service advisors duties to include morning roundtable with service managers. More

by LILCO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Janette Avila

Oct 01, 2024

Aaron Chevrolet responded

We apologize for the lack of communication and feedback you experienced. Your suggestion to revamp service advisors' duties is noted, and we are committed to improving our processes. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Mark Fradd – Service and Parts Director – mfradd@aaronchevy.com – (951) 228-3054

September 17, 2024

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Employee Rating

Mark did a great job getting the paint on my new car fixed. Thank you so much for helping with this matter. More

by RAYSCHLOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Cisneros

Sep 17, 2024

Aaron Chevrolet responded

We're delighted to hear that Mark was able to assist with your paint issue at Aaron Chevrolet in Lake Elsinore. Thanks for sharing your positive experience!

September 05, 2024

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Employee Rating

Briana at service took good care of my corvette last week. I was able to get my car fixed without any issues and back to me in a timely manner. I'll definitely be going back if I need anything else. More

by angel56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Hull

Sep 05, 2024

Aaron Chevrolet responded

We're glad to hear Briana and the Aaron Chevrolet in Lake Elsinore team took great care of your Corvette! Thanks for sharing your experience with us.

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