Mark Foster

Greenway Kia West is one of the most disappointing dealerships I’ve encountered, particularly their service department. While a few service advisors provide exceptional service, Elizabeth and Mark, th dealerships I’ve encountered, particularly their service department. While a few service advisors provide exceptional service, Elizabeth and Mark, the service manager, fall far short of customer-oriented professionalism. Mark comes across as hostile, and despite being there for two years, Elizabeth still lacks the expertise expected, leaving customers feeling taken advantage of. More

by Chamarram Verified Customer Verified Customer

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Terrible service, can’t even get a phone call back from the service manager, and overcharged for a bulb replacement. the service manager, and overcharged for a bulb replacement. More

by stephenfuller01 Verified Customer Verified Customer

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The place is nice and clean and the customer service is great.nice vehicles.five star. great.nice vehicles.five star. More

by nelsonrosa2 Verified Customer Verified Customer

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0 very bad service spent over $1200 car stalled out the next day no one helped. I will never go back there. next day no one helped. I will never go back there. More

by UPGRADE3000 Verified Customer Verified Customer

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Greenway Kia West Service Department is horrible! Took my car in to get serviced and got my car back with the driver door lock cover missing. Constantly going in to get them to fix the issue and keep Took my car in to get serviced and got my car back with the driver door lock cover missing. Constantly going in to get them to fix the issue and keep getting the run around from the service advisors. It's going on almost a month and have not gotten the issue rectified. More

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The Kia team that assisted me from beginning to end has been the best! I really appreciate the service I was provided. Hats off to my salesman David D On west Colonial Drive been the best! I really appreciate the service I was provided. Hats off to my salesman David D On west Colonial Drive More

by toliver70 Verified Customer Verified Customer

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The repair folks are excellent. They comped my catalytic converter when corporate refused it under warranty. My service advisor was great and did everything she could for me under t They comped my catalytic converter when corporate refused it under warranty. My service advisor was great and did everything she could for me under the circumstances. However, they are really short staffed and they find it difficult to return phone calls and keep customers up to date. It was suggested I text the service manager; he never returned my text. Additionally, when the repair was done, I returned my rental to the service dept, and they didn’t notify Enterprise for days, resulting in chaos and a lot of extra work for enterprise to sort out my rental contract. And, the receptionist was short with me on a couple of occasions. So. My service advisor was great. The repair appears to have been done correctly. The rest of the staff needs to improve their CS skills. More

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The worst service ever, they promise pure lies, they make you give money to change your vehicle for a different one and just waste your time. When I bought my car there in 2024 it was a completely issue, I t you give money to change your vehicle for a different one and just waste your time. When I bought my car there in 2024 it was a completely issue, I thought it could be different this time and they will make the difference, but it was worst, that made me waste my time giving a car without now if it could be approved for the financial bank, requesting an extra down payment of 1000 more and my car. They made me waste two whole days, I paid 100 for an oil change waiting for 3 hours to get my car back, car wasn’t washed, they took me back my car without carpets. This Kia completely sucks, with those experience who will recommend this place. More

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I had my car towed to East Orlando because when the car broke down (fuse) I was over there. Service was horrendous! So, I had it towed to Kia West. Back to my home base. These guys NEVER let me down. So, g broke down (fuse) I was over there. Service was horrendous! So, I had it towed to Kia West. Back to my home base. These guys NEVER let me down. So, genuine. Mark gets dirty with his crew. Tony works magic. Gabriel is SUPER kind and nonstop. Of all the actual mechanics, Terry is the THAT MAN! More

by NHUEPIPHANY Verified Customer Verified Customer

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Please don’t go here I had a bad experience with them ended up getting a car that needs to be fixed had problems the same day I drove off and they will not fix it and that was just one thing they gave me ended up getting a car that needs to be fixed had problems the same day I drove off and they will not fix it and that was just one thing they gave me one car which was a new model car after having it for 3 days they took it back because I wouldn’t give them a down payment when I was already approved for 0 down then put me in a car that’s broke my dealer was David Diaz west Kia is a joke please don’t go to them, go somewhere else that will treat their customers, right if you look at their other reviews, you will see I am not the only one More

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