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Mark Foster

Overview Reviews (67) Inventory (522)

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Mark Foster

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Mark Foster

Service Manager

Greenway Kia West

3407 West Colonial Dr
Orlando, FL 32808

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3.7

67 Reviews

Overview Reviews (67) Inventory (522)

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English

3.7

67 Reviews

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67 Reviews of Mark Foster

November 19, 2024

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Employee Rating

Jessika is very unprofessional! She threatened me. The manager mark is unprofessional as well. Asked him to rewind tapes claims it doesn’t have audio. Completely dismissed what I sa She threatened me. The manager mark is unprofessional as well. Asked him to rewind tapes claims it doesn’t have audio. Completely dismissed what I said because”she’s worked there for so long” More

by Jflorvil2011

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Jessika horrible! Elizabeth was great!!!!

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Nov 20, 2024 -

Greenway Kia West responded

We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.

October 31, 2024

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Employee Rating

Great dealer was direct and got the job done and went by with what I wanted done with what I wanted done More

by kevingio1283

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Workmanship

Service Communication

Recommend Dealer

Yes

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Oct 31, 2024 -

Greenway Kia West responded

Thank you, Kevin, for reviewing Greenway Kia West!

October 23, 2024

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Employee Rating

Bengu was an excellent sales advisor. She listened to my needs and helped me find the perfect vehicle. Many thanks. She listened to my needs and helped me find the perfect vehicle. Many thanks. More

by mijamar7

Verified Customer

Sales Price Transparency

Trade-in Experience

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mac Cumbur , Bengu

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Oct 24, 2024 -

Greenway Kia West responded

We're delighted to hear that Bengu provided excellent service and helped you find the perfect vehicle at Greenway Kia West. Thank you for sharing your experience with us!

October 09, 2024

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Employee Rating

ZERO COMMUNICATION. They don't test drive the car at check in to see what the problems are. They take 5 business days to file a warranty claim, then they don't complete They don't test drive the car at check in to see what the problems are. They take 5 business days to file a warranty claim, then they don't complete it for another two days. They don't tell customers if they are waiting on parts. They don't give you an ETA at all. Email, text, management, no one in the service department communicates. At all. Ever. More

by traycee5481

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Elizabeth, Jodi, Crystal

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Nov 02, 2024 -

Greenway Kia West responded

Your feedback is concerning, and I apologize for the lack of communication you experienced. We strive to keep our customers informed throughout the service process, so it's disappointing to hear that we fell short in your case. It may be difficult for us to locate your contact information without a last name, so please reach out directly if you'd like us to address any unresolved issues or concerns. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 30, 2024

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I have no complaints they were really good and pleasant to talk with! Got done in a reasonable time to talk with! Got done in a reasonable time More

by GARRETTLEVULIS

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 01, 2024 -

Greenway Kia West responded

We are glad to see that our team delivers efficient service. Thanks for trusting Greenway Kia West with your automotive needs!

September 29, 2024

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Employee Rating

The personal that work there are very nice and responsable but need to know more about EV Cars responsable but need to know more about EV Cars More

by fel-14

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Paz, Arturo Ramirez

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Sep 30, 2024 -

Greenway Kia West responded

Thank you for reviewing Greenway Kia West! It was so kind of you to share your experience!

September 25, 2024

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Employee Rating

Poor mechanics. Liars. Don’t stand with what’s agreed. Bout blew up my engine over an oil change! Cap blew off. Left me stranded after last service a week ago. Terri Liars. Don’t stand with what’s agreed. Bout blew up my engine over an oil change! Cap blew off. Left me stranded after last service a week ago. Terrible terrible dealership More

by DPNORMAN0

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Alberto Ahumada , From 2014 down hill!

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Sep 26, 2024 -

Greenway Kia West responded

We are concerned to hear about your experience and sincerely apologize for any inconvenience caused. This certainly does not reflect the standards we strive for, and we'd like to address this issue directly. Please reach out at your earliest convenience so we can make things right. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

September 24, 2024

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Employee Rating

Very helpful. Great value on trade. Friendly staff. No hassle and great service after the sale. Great value on trade. Friendly staff. No hassle and great service after the sale. More

by ericapigula

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Anas Lazaar

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Sep 25, 2024 -

Greenway Kia West responded

These are all things we love to hear! Thank you for all your support of Greenway Kia West, Erica.

September 21, 2024

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Employee Rating

In and out in no time for an oil change, tire rotation and recall service on a 2024 Sportage. and recall service on a 2024 Sportage. More

by I0SECONDS2AIR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 23, 2024 -

Greenway Kia West responded

Thank you so much for the wonderful review of Greenway Kia West! We're glad to hear your maintenance and recall service went smoothly. Safe travels in your 2024 Sportage!

September 20, 2024

Dealership Rating

Employee Rating

This experience. Service manager M. Foster rude. My 1st time speaking with him in the 1st 2mins he was rude. I drove my car to Kia for a recall 1hr Service. And 32 da Service manager M. Foster rude. My 1st time speaking with him in the 1st 2mins he was rude. I drove my car to Kia for a recall 1hr Service. And 32 days later they still have my car. For transparency purposes that is short story of a long story! More

by Marsha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Sep 21, 2024 -

Greenway Kia West responded

Marsha, I'm truly sorry to hear about your experience. This is not the level of service we strive for and I apologize for any inconvenience caused. Please reach out so we can discuss this further and find a resolution. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

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