Mark Escobar

The check-in with Mark was outstanding. He is knowledgeable, friendly, and a good listener. John was great in timely follow-up of service plans and scheduling. He had my car ready for picku He is knowledgeable, friendly, and a good listener. John was great in timely follow-up of service plans and scheduling. He had my car ready for pickup as promised. Also thanks to Trent for his usual attention to details and friendly support in getting me to the service department. More

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Sammy has always acknowledged us by name when he sees us at the dealership. We bought our first and second vehicle in May 2024, from Sammy. He is truly a valuable employee to Mercedes. We will definitely b at the dealership. We bought our first and second vehicle in May 2024, from Sammy. He is truly a valuable employee to Mercedes. We will definitely buy our next car from him/Mercedes. Julian and Mary Duron More

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Just completed non standard service at Mercedes Benz of the Woodlands, outstanding customer experience as always. The ease and convenience of scheduling the appointment to the punctuality of service recept the Woodlands, outstanding customer experience as always. The ease and convenience of scheduling the appointment to the punctuality of service reception, the superb experience at the site, both at the lounge and at the pristine and futuristic workshop, to the outstanding workmanship by the mechanics and service members, I couldn’t have asked for better. My service manager Mark Escobar is always the best, caring, transparent, communicative and super professional. He kept me updated at every step of the service, got me inside the workshop to see with my eyes the issue, and worked hard to get everything done on time and in perfection. I’ve bought an AMG GTC from here, and I service my AMG SL 63 and E450 convertible here, have been coming here for 8 years now and couldn’t be more pleased with all aspects of customer experience. I’ve tried another location twice for proximity and deeply regretted it. Couldn’t be happier with MBoTW! More

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Hopefully I can express my gratitude with my experience at The Woodlands location. Trent was not my original sales person, but since I’ve interacted with him with the options of upgrading in the future his at The Woodlands location. Trent was not my original sales person, but since I’ve interacted with him with the options of upgrading in the future his service is consistent with top notch service. I’ve been in the banking industry for 14 years and I understand how sometimes dealerships may not have the best of reputations. I can say at The Woodlands location, I always experience professionalism and feel valued as a customer. I always get an experience and Trent is amazing with learning his customers needs and following up as new inventory comes in. Thank you for being genuine and I appreciate your and Jacob assistance and professionalism every visit. More

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Arrived with no appointment-needing an emissions certification for my Mercedes. Welcomed as a valued client. Service and client care was excellent. As a repeat customer, continue to be very sati certification for my Mercedes. Welcomed as a valued client. Service and client care was excellent. As a repeat customer, continue to be very satisfied. More

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From Sales to Service they are the best. Friendly, professional, experienced, and will go above and beyond to satisfy their customer. Friendly, professional, experienced, and will go above and beyond to satisfy their customer. More

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Excellent service. Staffs are nice and friendly . Enjoy free snacks and hot and cold beverages. Staffs are nice and friendly . Enjoy free snacks and hot and cold beverages. More

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Mr. Mark Escobar provided concierge level service. Mark was knowledgeable, personable and kept me informed on the serviced of my vehicle. The mechanical technicians always do an excellent job when I bring was knowledgeable, personable and kept me informed on the serviced of my vehicle. The mechanical technicians always do an excellent job when I bring my cars to MBTW service. I would not trust another dealership with my cars. When I find a winner I stick with them. I would definitely recommend MBTW service department to friends and family. More

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Mercedes Benz of the Woodlands represents the epitome of what I am looking for in a MB dealership. I had an unexpected mechanical issue w my car, called out of the blue and they said bring it in now. I di what I am looking for in a MB dealership. I had an unexpected mechanical issue w my car, called out of the blue and they said bring it in now. I did and they addressed my needs with outstanding service and customer focus. Really the best ever. Thank you. More

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Amazing dealership and service every time we visit. Mark in service is always top notch - thank you! Mark in service is always top notch - thank you! More

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